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- Tasks: Manage customer inquiries and negotiate payment terms for Council Tax recovery.
- Company: Local council dedicated to community support and efficient service.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Why this job: Join a passionate team making a difference in the community while developing your skills.
- Qualifications: 2 years of office experience, strong computer skills, and excellent interpersonal abilities.
- Other info: Flexible working hours with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A local council in the UK is seeking three enthusiastic team members for the Recovery Team, specializing in the collection of Council Tax. The role involves managing customer inquiries, negotiating payment terms, and utilizing effective recovery methods.
Ideal candidates will have at least 2 years of experience in a busy office, be computer literate, and possess strong interpersonal skills. This position offers a hybrid work environment, balancing office and remote work, with a commitment of at least 37 hours per week.
Debt Recovery Specialist - Hybrid (Council Tax) employer: Sandwell Metropolitan Borough Council
Contact Detail:
Sandwell Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Specialist - Hybrid (Council Tax)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Debt Recovery Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions related to debt recovery and customer service. Practise your responses, focusing on your negotiation skills and how you've handled challenging inquiries in the past.
✨Tip Number 3
Show off your tech skills! Since being computer literate is key for this role, make sure to highlight any relevant software or tools you've used in previous jobs. This will demonstrate your readiness for the hybrid work environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are exactly what we’re looking for!
We think you need these skills to ace Debt Recovery Specialist - Hybrid (Council Tax)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt recovery or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our Recovery Team. Keep it friendly and professional!
Show Off Your Interpersonal Skills: Since this role involves managing customer inquiries, it's crucial to demonstrate your strong interpersonal skills. Share examples of how you've successfully communicated with customers or resolved conflicts in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know Your Stuff
Make sure you understand the ins and outs of Council Tax and the recovery process. Brush up on relevant legislation and common recovery methods. This will show that you're not just enthusiastic but also knowledgeable about the role.
✨Show Off Your Interpersonal Skills
Since this role involves managing customer inquiries, be ready to demonstrate your communication skills. Prepare examples of how you've successfully negotiated payment terms or resolved conflicts in the past. This will highlight your ability to handle sensitive situations with ease.
✨Get Comfortable with Tech
As a Debt Recovery Specialist, you'll need to be computer literate. Familiarise yourself with any software or tools commonly used in debt recovery. If you know what systems they use, mention your experience with similar tools during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges they face, or their recovery strategies. This shows your genuine interest in the role and helps you assess if the council is the right fit for you.
