At a Glance
- Tasks: Lead complex adult social care complaint investigations and liaise with customers.
- Company: Join a dedicated team within the Assistant Chief Executives Directorate.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer insight and feedback.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Minimum of 2 GCSEs including English at A*-C required.
The predicted salary is between 30000 - 40000 € per year.
An excellent opportunity has become available for a Customer Insight & Complaints Officer – Adult Social Care based within the Customer Insight Team in the Assistant Chief Executives Directorate.
Competent individuals with excellent communication skills both written and verbal along with a keen eye for attention to detail are sought to undertake customer liaison and lead on complex adult social care complaint investigation cases in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
The role involves agreeing complaint action plans with complainants or their representatives, conducting interviews, analysing documentation and data to produce written responses within agreed timescales therefore you will need to be observant and organised with good time management skills.
Successful candidates will be required to assist in the collection and preparation of documentation required to respond to Subject Access Requests, Ombudsman enquiries and complaints and to assist the Customer Insight Manager and Customer Feedback Co-ordinator in the administration of Adult Social Care feedback.
A minimum of 2 GCSE’s (or equivalent) which must include English language at A*-C.
Please note this is a hybrid role with the expectation that you will work a minimum of 3 full days in the office.
Customer Insight & Complaints Officer employer: Sandwell Metropolitan Borough Council
Join a forward-thinking organisation that values your contributions and fosters a supportive work culture. As a Customer Insight & Complaints Officer, you will benefit from professional development opportunities while working in a collaborative environment that prioritises the well-being of both employees and the community. Located within the vibrant Assistant Chief Executives Directorate, this role offers a unique chance to make a meaningful impact in adult social care.
Contact Detail:
Sandwell Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight & Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want to see how you can fit into their culture and contribute to the team, so be ready to share your insights and ideas!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and handling complaints, being articulate and clear is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Insight & Complaints Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background aligns with the role of Customer Insight & Complaints Officer, so don’t hold back on showcasing your communication skills and attention to detail!
Showcase Your Writing Skills:Since this role involves a lot of written communication, it’s crucial to demonstrate your writing prowess. Keep your application clear, concise, and free from errors. We’re looking for someone who can produce well-structured responses, so let your writing shine!
Be Organised:As you prepare your application, keep everything organised. This includes your CV, cover letter, and any supporting documents. We appreciate candidates who can manage their time effectively, so make sure you submit everything before the deadline!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know Your Stuff
Make sure you understand the ins and outs of adult social care complaints. Familiarise yourself with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent written and verbal communication, prepare to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider bringing examples of written responses you've crafted in previous roles or studies.
✨Be Organised and Observant
Highlight your attention to detail and organisational skills. You might be asked about how you manage multiple tasks or deadlines, so think of specific examples where you've successfully juggled responsibilities or handled complex cases in the past.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the Customer Insight Team and the challenges they face. This shows that you're not just interested in the job, but also in how you can contribute to the team's success. Plus, it gives you a chance to assess if this is the right fit for you!
