Sandwell Metropolitan Borough Council is seeking a customer service professional to handle incoming calls and process service requests across multiple channels. You will actively listen and communicate clearly with customers, using IT systems to navigate a range of applications and deliver service focused on customer experience and care.
This role requires GCSE English and Maths (or equivalent) and evidence of qualifications, along with experience in a busy contact centre and a DBS check.
Customer Experience Advisor — Multichannel Support Pro employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
