Community Alarms Officer in Bloomfield

As a Community Alarms Officer, you will undertake assessments, install and demonstrate a range of alarm and telecare equipment, and help ensure customers receive the right support at the right time. You will also operate control centre equipment on a 24-hour basis, answering incoming calls in line with Telecare Service Association Code of Practice, policies, procedures and service standards.,

• Identify the type of emergency, assess customer needs and take appropriate action across a wide range of issues including medical, social, housing, telecare and care-related calls.
• Provide a courteous, calm and professional service when supporting customers, colleagues, councillors, contractors and partner agencies.
• Receive and respond to calls from individuals and establishments monitored for lone worker, telecare, telehealth, fire, burglary and temperature control alerts.
• Plan diary activity to ensure assessments and scheduled work are completed effectively.
• Provide an out-of-hours answering and filtering service for repairs and other council services, prioritising calls and liaising with trades operatives, contractors and standby supervisors where required.
• Undertake safety checks on council vehicles used as part of the role. Provide emergency first aid, lifting and handling support where required., If you are an internal candidate and currently at risk, please let the recruiting manager know.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role. If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at EDI_Team@sandwell.gov.uk. If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

You will have a good working knowledge of community alarm services, including the assessment and installation of telecare equipment. You must also hold a full driving licence and be able to drive council fleet vehicles, including both manual and automatic vehicles.

At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you'll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

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