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- Tasks: Lead a team delivering top-notch welfare benefits advice and advocacy.
- Company: Join a supportive council focused on community welfare and inclusion.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Step into leadership and empower residents to maximise their income and challenge unfair decisions.
- Qualifications: Experience in welfare benefits advice and strong leadership skills required.
- Other info: Great opportunity for career growth in a dynamic and impactful environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and motivated Welfare Rights Team Leader to support the Operations Manager to lead, develop and support a large team delivering high quality welfare benefits advice and advocacy. You will play a key role in ensuring residents/clients receive accurate, timely and effective support to maximise income and challenge incorrect decisions. You will proactively work in partnership with relevant Council Services and external partners, agencies, including the voluntary sector with the aim to deliver sustainable outcomes for residents by supporting the Council's Financial and Digital Inclusion, Anti-Poverty, Sustainability, Early Help, Safeguarding priorities and strategies. To lead on household income maximisation and employability initiatives on behalf of the residents and the Council.
This is an excellent opportunity for an experienced Welfare Rights Officer who is ready to take the next step to leadership, or for an existing team leader seeking a new challenge.
You will be expected to:
- Lead, supervise and support a team of Welfare Rights Advisors
- Ensure the delivery of high-quality welfare benefits advice, casework and representation
- Oversee complex cases, including mandatory reconsiderations, appeals and tribunals
- Monitor performances, caseloads and outcomes to meet service targets
- Provide coaching, training, mentoring and quality assurance to develop staff skills
- Have substantial experience delivering Welfare Benefits Advice across a range of benefits and keep up to date with welfare benefits legislation
- Strong working knowledge of social security law and procedures
- Excellent communication, organisational and leadership skills
You will need to be:
- Educated to GCSE level, Grades A to C, must include English Language and Mathematics, or an equivalent qualification.
- An appropriate professional qualification in Management, Welfare Advice Provision, Budgeting Skills would be an advantage but is not essential.
Welfare Rights Team Lead in Birmingham employer: Sandwell Metropolitan Borough Council
Contact Detail:
Sandwell Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Rights Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare rights sector and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits legislation. Be ready to discuss how you've tackled complex cases in the past, as this will show your expertise and leadership potential.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values and goals. When you find a role that excites you, apply through our website to ensure your application gets the attention it deserves!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Use this opportunity to reiterate your passion for the role and how you can contribute to the team.
We think you need these skills to ace Welfare Rights Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in welfare rights and leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: As a Welfare Rights Team Lead, excellent communication is key. Use your application to demonstrate how you’ve effectively communicated complex information in the past. We love seeing examples of how you’ve made a difference through your communication!
Highlight Your Leadership Experience: We’re looking for someone who can lead and inspire a team. Be sure to include specific examples of your leadership style and how you’ve supported your team in achieving their goals. This will help us see you in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the 'Apply Now' link!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits legislation and social security law. Being able to discuss recent changes or challenges in the field will show that you're not just experienced, but also proactive and engaged.
✨Showcase Leadership Skills
Prepare examples of how you've led a team or supported colleagues in the past. Think about specific situations where your coaching or mentoring made a difference. This will demonstrate your readiness for a leadership role.
✨Understand the Bigger Picture
Familiarise yourself with the Council's Financial and Digital Inclusion, Anti-Poverty, and Sustainability strategies. Being able to link your experience to these priorities will show that you’re aligned with their goals and ready to contribute.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to refine your delivery and ensure you come across as approachable and knowledgeable.
