Title: Housing Resolutions Officer
Grade/Salary: F
Contract Type: Permanent
Hours: 37
Location: Hybrid
About The Role
We are looking to appoint a Housing Resolutions Officer as part of the Housing Resolutions Team. You will be responsible for investigating customer complaints, putting things right where they have gone wrong, and identifying service improvements.
Working as part of the housing directorate, you will play a crucial role in delivering a comprehensive, sensitive, and effective complaints service:
- Investigate and resolve customer complaints
- Identify learning and improvements from each complaint
- Working closely with stakeholders to improve service delivery
We are looking for people who:
- Have experience of working with, and managing a caseload
- Are customer focused and driven to improve Housing services
- Can challenge barriers to service delivery
- Have excellent communication skills
Essential Requirements:
- Demonstrable customer service experience
- Experience managing and resolving customer concerns
Closing Date: 23rd October 2026
Interviews will take place early November
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Housing Resolutions Officer employer: Sandwell Local Area Partnership
Sandwell Council is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a supportive work environment. With a strong commitment to equality, diversity, and inclusion, the council fosters a culture where every voice is valued, ensuring that all employees can thrive and contribute meaningfully to the community. Located in Oldbury, the role of Business Manager - Building Control not only provides the opportunity to lead innovative projects but also to make a significant impact on the safety and development of the borough.
Contact Details:
Sandwell Local Area Partnership Recruitment Team
