Sandwell Council in the West Midlands is recruiting a Customer Feedback Coordinator to oversee and monitor customer feedback across the organisation, ensuring it meets customer expectations. You will lead a small team and drive service improvements.
The role requires at least 3 years in a customer service environment dealing with complaints investigations, liaison with the Ombudsman, MPs, and delivering a responsive resolution service.
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Contact Details:
Sandwell Local Area Partnership Recruitment Team
