At a Glance
- Tasks: Connect residents with essential safety inspections and ensure compliance checks are completed.
- Company: Join Sandwell Council, a supportive and inclusive workplace dedicated to community impact.
- Benefits: Enjoy flexible working hours, development opportunities, and the chance to make a difference.
- Other info: Opportunity for career growth while making a real impact in local communities.
- Why this job: Be the vital link that enhances safety and supports vulnerable residents in your community.
- Qualifications: Experience in housing or customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Access Liaison Officer
Grade/Salary: Grade F
Contract Type: Permanent
Hours: 37 hours per week (Full Time)
Location: Operations and Development Centre, Roway Lane, Oldbury, West Midlands
Sandwell Council is seeking a proactive and customer-focused
Access Liaison Officer to join our Asset Management Maintenance Services team.
This is an exciting opportunity to play a key role in ensuring that essential safety inspections and compliance checks are carried out in our tenants' homes, helping us to meet our statutory responsibilities while delivering an excellent customer experience.
About the Role
As an Access Liaison Officer, you will act as the vital link between residents, contractors, trades teams and Council services.
You will work closely with customers to arrange access for important safety inspections including gas, electrical and fire safety checks, particularly supporting vulnerable residents and those with complex needs.
The role involves
- Building positive relationships with tenants and residents to facilitate property access.
- Supporting customers through the inspection and compliance process.
- Undertaking home visits to resolve access issues and prevent escalation.
- Serving legal notices and supporting legal processes where access has been repeatedly refused.
- Preparing and presenting evidence for legal proceedings and attending court when required.
- Supporting forced entry procedures and coordinating relevant officers and contractors.
- Maintaining accurate records and ensuring compliance with Council procedures.
- Monitoring and reporting information to support service performance and compliance targets.
- Working collaboratively with housing, maintenance, safeguarding and customer services teams.
About You
We are looking for an individual who is confident, organised and passionate about delivering excellent customer service.
You will ideally have
Essential Experience
- A minimum of three years' experience working within a housing, property, compliance or customer-facing environment.
- Experience of dealing directly with members of the public.
- Experience of maintaining administrative systems and accurate records.
- Experience of gathering, monitoring and reporting information and data.
- Experience of maintaining robust audit trails and documentation.
- Knowledge & Skills
- Understanding of property compliance, safety inspections and statutory requirements.
- Awareness of housing legislation and gas and electrical safety regulations.
- Good working knowledge of Microsoft Office applications including Word, Excel, Outlook and Power Point.
- Strong communication and interpersonal skills.
- The ability to build trust and confidence with customers from a wide range of backgrounds.
- Excellent organisational skills with the ability to manage competing priorities.
- The confidence to make sound decisions and act with authority when required.
- Additional Information
- Flexible approach to working hours is required to meet service needs.
- Ability to travel throughout the borough is essential.
- Significant customer contact and lone working may be required.
- The post holder will be expected to support the Council's safeguarding responsibilities.
Why Work for Sandwell Council?
At Sandwell Council, we are committed to creating a supportive and inclusive workplace where employees can thrive.
You will have access to development opportunities, flexible working arrangements and the chance to make a real difference to local communities.
Sandwell Council welcomes applications from Armed Forces veterans and values the transferable skills and experience they bring.
Under our Veterans' Guaranteed Interview Scheme, eligible veterans who demonstrate that they meet all the essential criteria for the role will be guaranteed an interview.
Please indicate in your application that you wish to be considered under the scheme.
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Access Liason Officer employer: Sandwell Local Area Partnership
Sandwell Council is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a supportive work environment. With a strong commitment to equality, diversity, and inclusion, the council fosters a culture where every voice is valued, ensuring that all employees can thrive and contribute meaningfully to the community. Located in Oldbury, the role of Business Manager - Building Control not only provides the opportunity to lead innovative projects but also to make a significant impact on the safety and development of the borough.
Contact Details:
Sandwell Local Area Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Access Liason Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sandwell Local Area Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sandwell Local Area Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Access Liason Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sandwell Local Area Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Sandwell Local Area Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sandwell Local Area Partnership!
How to prepare for a job interview at Sandwell Local Area Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
