At a Glance
- Tasks: Join the Taxi Licensing Team to assist with driver, vehicle, and operator licence applications.
- Company: Dynamic council team focused on customer service and community impact.
- Benefits: Generous leave, pension scheme, exclusive discounts, and development opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: 3 years of public-facing experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
This is an exciting opportunity to be part of the Taxi Licensing Team. We are looking for a customer focused individual, with excellent communication skills and a desire to make a difference. The team work on a rota basis and maintain direct access with our customers through booked appointments in the Council's One Stop Shop each day as well as answering a dedicated phone line.
You will assist in the processing of applications for driver, vehicle and operator licences in line with the Council's Private Hire and Hackney Carriage Licensing Policy, give advice and guidance on licensing matters both on the phone and in person and give evidence in court in person as and when required.
Qualifications- A minimum of 3 years experience of dealing with the general public in a front line capacity
- Experience of working in a high pressured and busy environment
- A good working knowledge of Microsoft Office
- Experience of data inputting and handling customer payment transactions
- Good written and verbal communication skills
- Generous annual leave entitlement
- Access to the Local Government Pensions Scheme
- Access to an award winning employee benefits scheme, which includes an exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
Please refer to the job description for full details.
Closing Date: 5 pm on 29th May 2026
Licensing Officer in West Bromwich employer: Sandwell Council
Join our dynamic Taxi Licensing Team, where your customer-focused approach and excellent communication skills will truly make a difference in the community. We offer a supportive work culture with generous annual leave, access to the Local Government Pensions Scheme, and a variety of learning and development opportunities, all within a vibrant council environment that values employee well-being and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Officer in West Bromwich
✨Tip Number 1
Get to know the company and its values! Research the Taxi Licensing Team and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with the public, we recommend doing mock interviews or role-playing scenarios. This will help you feel more confident when discussing licensing matters with potential employers.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the Council on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it ensures your application gets into the right hands quickly, increasing your chances of landing that interview.
We think you need these skills to ace Licensing Officer in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience and communication skills. We want to see how you can make a difference in our Taxi Licensing Team!
Showcase Relevant Experience:Don’t forget to mention your experience dealing with the public, especially in high-pressure situations. We love seeing candidates who can thrive in busy environments like ours!
Be Clear and Concise:When writing your application, keep it clear and to the point. Good written communication is key for this role, so show us you can express your thoughts effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sandwell Council
✨Know Your Licensing Stuff
Make sure you brush up on the Council's Private Hire and Hackney Carriage Licensing Policy. Being able to discuss specific licensing regulations and how they apply to real-world scenarios will show that you're not just familiar with the basics, but that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've successfully dealt with the public in high-pressure situations. Think about times when you’ve resolved conflicts or provided exceptional service, and be ready to share those stories.
✨Practice Your Communication
Excellent communication skills are a must for this position. Try doing mock interviews with a friend or family member where you focus on clear and concise answers. This will help you articulate your thoughts better during the actual interview.
✨Get Familiar with Microsoft Office
As you'll be using Microsoft Office regularly, it’s a good idea to brush up on your skills, especially in Excel and Word. Consider preparing a few examples of how you've used these tools in previous roles to manage data or create reports.
