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- Tasks: Lead the transformation of customer services and community engagement in Sandwell.
- Company: Sandwell Council is dedicated to empowering communities and enhancing local democracy.
- Benefits: Enjoy a part-time role with opportunities for innovation and community impact.
- Why this job: Make a real difference in people's lives while shaping the future of local governance.
- Qualifications: Proven senior leadership experience and a passion for public service are essential.
- Other info: Join a collaborative team focused on breaking down silos and fostering community connections.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Service Director of Customer, Democracy and Neighbourhoods
Join to apply for the Service Director of Customer, Democracy and Neighbourhoods role at Sandwell Council
Service Director of Customer, Democracy and Neighbourhoods
5 days ago Be among the first 25 applicants
Join to apply for the Service Director of Customer, Democracy and Neighbourhoods role at Sandwell Council
Enabling People, Empowering Communities, Enhancing Places
Sandwell’s story is one of potential and striving to realise the ambitions of our borough, our residents and communities. We have been through a period of significant challenge including government intervention, but through determination and our drive for excellence, we look to the future with pride and a sense of purpose. While we have come so far, there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continue to transform to deliver the best services for our residents. Created 50 years ago from six proud towns, each unique but united by a shared identity and rich culture, Sandwell is a place built on making things happen. It’s where industry met innovation, and where strong communities continue to shape the future.
Enabling People, Empowering Communities, Enhancing Places
Sandwell’s story is one of potential and striving to realise the ambitions of our borough, our residents and communities. We have been through a period of significant challenge including government intervention, but through determination and our drive for excellence, we look to the future with pride and a sense of purpose. While we have come so far, there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continue to transform to deliver the best services for our residents. Created 50 years ago from six proud towns, each unique but united by a shared identity and rich culture, Sandwell is a place built on making things happen. It’s where industry met innovation, and where strong communities continue to shape the future.
We’re looking for an exceptional leader to join our senior team as Service Director of Customer, Democracy and Neighbourhoods – a pivotal role at the heart of our ambition to transform how we serve our communities, empower councillors to lead and ensuring our services reflect the needs of our towns, neighbourhoods and residents. This is a unique opportunity to create a single, unified engagement function, leading the integration of customer services across the authority to create a seamless, consistent experience for residents. You will champion innovation in digital to modernise how people interact with the council, whilst ensuring no one is left behind. But this role is about more than systems – it’s about people and place. You will drive a new model of neighbourhood working that puts councillors at the heart of the communities they represent. You will work closely with political leaders to develop relationships within the authority and externally, and strengthening our ward-level engagement to support our elected Members to lead locally, and help residents feel more connected to where they live, inspiring the next generation of civic leaders. Raising the profile and impact of local democracy, making it more visible, accessible and meaningful.
We are seeking someone who is truly collaborative, breaking down silos and bringing services together around the customer. Exhibiting high levels of political awareness you will need the ability to build strong relationships with Members, communities and partners is critical, inspiring cultural change, and leading transformation within our customer services function. You will bring a track record of senior leadership and a passion for public service, with the ambition to deliver great customer and community engagement in Sandwell.
For further information speak to our executive search partners GatenbySanderson: Alex Hayes (07586 715843) or Philip Emms (07590 225472).
Closing date: Tuesday 26th August 2025
To apply please click the Apply Now link below.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Part-time
Job function
-
Job function
Management and Manufacturing
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Industries
Government Administration
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Service Director of Customer, Democracy and Neighbourhoods employer: Sandwell Council
Contact Detail:
Sandwell Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director of Customer, Democracy and Neighbourhoods
✨Tip Number 1
Familiarise yourself with Sandwell's community initiatives and recent projects. Understanding the local context will help you demonstrate your commitment to empowering communities during interviews.
✨Tip Number 2
Network with current or former employees of Sandwell Council. They can provide valuable insights into the organisational culture and expectations for the Service Director role, which can be beneficial in your discussions.
✨Tip Number 3
Prepare to discuss your experience in leading collaborative projects. Highlight specific examples where you've successfully broken down silos and improved customer engagement, as this aligns closely with the job requirements.
✨Tip Number 4
Stay updated on current trends in local government and public service innovation. Being knowledgeable about digital transformation in public services will show your readiness to champion change within Sandwell Council.
We think you need these skills to ace Service Director of Customer, Democracy and Neighbourhoods
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Director of Customer, Democracy and Neighbourhoods. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience that matches the job requirements. Focus on leadership roles, community engagement, and any experience in public service or local government.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for community service and your vision for the role. Use specific examples to illustrate your achievements and how they relate to the position.
Showcase Collaborative Skills: Emphasise your ability to work collaboratively and break down silos. Provide examples of how you have successfully built relationships with stakeholders, communities, and political leaders in previous roles.
How to prepare for a job interview at Sandwell Council
✨Understand the Role and Its Impact
Before the interview, take time to thoroughly understand the responsibilities of the Service Director of Customer, Democracy and Neighbourhoods. Reflect on how this role can transform community engagement and service delivery, and be ready to discuss your vision for making a positive impact.
✨Showcase Your Collaborative Skills
This position requires a collaborative leader who can break down silos. Prepare examples from your past experiences where you successfully worked with diverse teams or stakeholders to achieve common goals, highlighting your ability to inspire cultural change.
✨Demonstrate Political Awareness
Given the political nature of the role, it's crucial to exhibit high levels of political awareness. Be prepared to discuss how you would build strong relationships with local councillors and communities, and how you would navigate the complexities of local governance.
✨Emphasise Innovation in Service Delivery
The role involves championing innovation, especially in digital services. Think about how you can modernise customer interactions with the council. Bring ideas to the table about integrating technology while ensuring inclusivity for all residents.