At a Glance
- Tasks: Lead the transformation of customer services and community engagement in Sandwell.
- Company: Sandwell Council is dedicated to empowering communities and enhancing local democracy.
- Benefits: Enjoy a part-time role with opportunities for innovation and community impact.
- Other info: Join a collaborative team focused on breaking down silos and fostering community connections.
- Why this job: Make a real difference in people's lives while shaping the future of local governance.
- Qualifications: Proven senior leadership experience and a passion for public service are essential.
The predicted salary is between 43200 - 72000 £ per year.
Service Director of Customer, Democracy and Neighbourhoods
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Service Director of Customer, Democracy and Neighbourhoods
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Enabling People, Empowering Communities, Enhancing Places
Sandwell’s story is one of potential and striving to realise the ambitions of our borough, our residents and communities. We have been through a period of significant challenge including government intervention, but through determination and our drive for excellence, we look to the future with pride and a sense of purpose. While we have come so far, there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continue to transform to deliver the best services for our residents. Created 50 years ago from six proud towns, each unique but united by a shared identity and rich culture, Sandwell is a place built on making things happen. It’s where industry met innovation, and where strong communities continue to shape the future.
Enabling People, Empowering Communities, Enhancing Places
Sandwell’s story is one of potential and striving to realise the ambitions of our borough, our residents and communities. We have been through a period of significant challenge including government intervention, but through determination and our drive for excellence, we look to the future with pride and a sense of purpose. While we have come so far, there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continue to transform to deliver the best services for our residents. Created 50 years ago from six proud towns, each unique but united by a shared identity and rich culture, Sandwell is a place built on making things happen. It’s where industry met innovation, and where strong communities continue to shape the future.
We’re looking for an exceptional leader to join our senior team as Service Director of Customer, Democracy and Neighbourhoods – a pivotal role at the heart of our ambition to transform how we serve our communities, empower councillors to lead and ensuring our services reflect the needs of our towns, neighbourhoods and residents. This is a unique opportunity to create a single, unified engagement function, leading the integration of customer services across the authority to create a seamless, consistent experience for residents. You will champion innovation in digital to modernise how people interact with the council, whilst ensuring no one is left behind. But this role is about more than systems – it’s about people and place. You will drive a new model of neighbourhood working that puts councillors at the heart of the communities they represent. You will work closely with political leaders to develop relationships within the authority and externally, and strengthening our ward-level engagement to support our elected Members to lead locally, and help residents feel more connected to where they live, inspiring the next generation of civic leaders. Raising the profile and impact of local democracy, making it more visible, accessible and meaningful.
We are seeking someone who is truly collaborative, breaking down silos and bringing services together around the customer. Exhibiting high levels of political awareness you will need the ability to build strong relationships with Members, communities and partners is critical, inspiring cultural change, and leading transformation within our customer services function. You will bring a track record of senior leadership and a passion for public service, with the ambition to deliver great customer and community engagement in Sandwell.
For further information speak to our executive search partners GatenbySanderson: Alex Hayes (07586 715843) or Philip Emms (07590 225472).
Closing date: Tuesday 26th August 2025
To apply please click the Apply Now link below.
Seniority level
Seniority level
Director
Employment type
Employment type
Part-time
Job function
Job function
Management and ManufacturingIndustries
Government Administration
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#J-18808-LjbffrService Director of Customer, Democracy and Neighbourhoods employer: Sandwell Council
Sandwell Council is an exceptional employer dedicated to empowering communities and enhancing local democracy. With a strong focus on collaboration and innovation, employees are encouraged to break down silos and work together to deliver outstanding services for residents. The council offers a supportive work culture that values professional growth, providing opportunities for leadership development and community engagement in a vibrant and diverse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Director of Customer, Democracy and Neighbourhoods
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Sandwell Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Sandwell Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Service Director of Customer, Democracy and Neighbourhoods
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Sandwell Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Sandwell Council
✨Get to Know Public Sector Values
Before your interview with Sandwell Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Sandwell Council.
