At a Glance
- Tasks: Assist residents by handling inquiries and providing information about Council services.
- Company: Join Sandwell Council's dynamic Corporate Customer Team.
- Benefits: Permanent position with flexible hours and valuable experience.
- Other info: Perfect for students seeking part-time work with a supportive team.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Excellent communication skills and a resilient attitude required.
The predicted salary is between 20000 - 25000 € per year.
Sandwell Council is seeking a Customer Service Advisor to join the Corporate Customer Team. This role involves working within the contact centre team, handling inquiries, and providing information about various Council services.
Ideal candidates will possess excellent customer service and communication skills, show resilience, and be able to adapt to a fast-paced environment.
The position is permanent, with 18.5 hours per week on a rota basis. Interviews are set for Friday, 22nd May 2026.
Part-Time Customer Service Advisor (Resident Support) employer: Sandwell Council
Sandwell Council is an excellent employer, offering a supportive work culture that values resilience and adaptability in its employees. With a focus on professional growth, the part-time Customer Service Advisor role provides opportunities to develop essential skills while serving the community. Employees benefit from a flexible working schedule and the chance to make a meaningful impact in residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor (Resident Support)
✨Tip Number 1
Get to know Sandwell Council and its services inside out. When you understand what they do, you can tailor your conversations during interviews to show how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and prepared when handling inquiries during the interview.
✨Tip Number 3
Be ready to showcase your resilience. Think of examples from your past experiences where you’ve successfully dealt with challenging situations. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that part-time role!
We think you need these skills to ace Part-Time Customer Service Advisor (Resident Support)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and experience. We want to see how you can adapt to the fast-paced environment mentioned in the job description!
Showcase Your Communication Skills:Since this role involves handling inquiries, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Resilience:The job requires resilience, so don’t shy away from sharing examples of how you've handled challenging situations in the past. We love to see how you’ve bounced back and learned from experiences!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the team!
How to prepare for a job interview at Sandwell Council
✨Know Your Stuff
Before the interview, make sure you’re familiar with Sandwell Council and the services they provide. Brush up on common inquiries that might come through the contact centre, so you can demonstrate your knowledge and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This will help you illustrate your resilience and adaptability in a fast-paced environment.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling inquiries and providing information. This will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you determine if the position is the right fit for you.
