At a Glance
- Tasks: Join the Taxi Licensing Team to assist with driver, vehicle, and operator licence applications.
- Company: Be part of a supportive council team focused on customer service.
- Benefits: Generous leave, pension scheme, exclusive discounts, and development opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: 3 years of public-facing experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity to be part of the Taxi Licensing Team. We are looking for a customer focused individual, with excellent communication skills and a desire to make a difference. The team work on a rota basis and maintain direct access with our customers through booked appointments in the Council’s One Stop Shop each day as well as answering a dedicated phone line.
You will assist in the processing of applications for driver, vehicle and operator licences in line with the Council’s Private Hire and Hackney Carriage Licensing Policy, give advice and guidance on licensing matters both on the phone and in person and give evidence in court in person as and when required.
Qualifications- A minimum of 3 years experience of dealing with the general public in a front line capacity
- Experience of working in a high pressured and busy environment
- A good working knowledge of Microsoft Office
- Experience of data inputting and handling customer payment transactions
- Good written and verbal communication skills
- Generous annual leave entitlement
- Access to the Local Government Pensions Scheme
- Access to an award winning employee benefits scheme, which includes an exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
Please refer to the job description for full details.
Closing Date: 5 pm on 29th May 2026
Licensing Officer employer: Sandwell Council
Join our dynamic Taxi Licensing Team, where your customer-focused approach and excellent communication skills will make a real difference in the community. We offer a supportive work culture with generous annual leave, access to the Local Government Pensions Scheme, and numerous learning and development opportunities, all within a vibrant council environment that values employee well-being and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Officer
✨Tip Number 1
Get to know the Taxi Licensing Team! Research their work and values so you can show how your skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you've handled high-pressure situations or provided excellent customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Licensing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Licensing Officer role. We want to see how you can make a difference in our Taxi Licensing Team!
Show Off Your Communication Skills:Since excellent communication is key for this position, don’t shy away from showcasing your verbal and written skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Relevant Experience:If you've got experience dealing with the public or working in high-pressure environments, make it front and centre in your application. We love seeing how your background can contribute to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sandwell Council
✨Know Your Licensing Stuff
Make sure you brush up on the Council’s Private Hire and Hackney Carriage Licensing Policy. Being able to discuss specific licensing regulations and how they apply to real-world scenarios will show that you're not just interested in the role, but that you’re also knowledgeable about it.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Prepare examples of how you've effectively communicated with the public in previous roles, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the job.
✨Demonstrate Your Customer Focus
Think of specific instances where you went above and beyond for a customer. Whether it was resolving a complaint or providing exceptional service, be ready to share these stories. This will highlight your commitment to customer satisfaction, which is key for this position.
✨Prepare for Court Scenarios
Since giving evidence in court may be part of the job, consider how you would handle such a situation. Familiarise yourself with the basics of court procedures and think about how you would present information clearly and confidently. This preparation will help you stand out as a candidate who is ready for all aspects of the role.
