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- Tasks: Manage garage sites, ensuring customer satisfaction and maximising garage stock usage.
- Company: Join a proactive Council team dedicated to delivering top-notch housing services.
- Benefits: Hybrid working, competitive salary, and valuable experience in housing management.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Customer service experience and a full driving licence required.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
This is a fixed term contract for 6 months. We are looking for a proactive individual to manage the Council garage sites across the Borough. This is a crucial post and the post holder will work as part of the Housing Team and be responsible for the delivery of the garage management service, in accordance with the Council’s policies and working practices, delivering a first-class housing service that is value for money and customer focused.
Responsibilities
- As a Garage Officer you will work as part of a team dealing with aspects of Estate and Tenancy Management.
- You will be the principal point of contact for residents, delivering a garage management service ensuring customer satisfaction and maximisation of the garage stock.
- You will be directly responsible for the service delivery and expected to:
- Take a proactive approach to garage allocation in order to maximise use of the garage stock.
- Assist with the delivery of a modern garage management strategy.
- Check void garages against the waiting list held, arrange repairs and allocate empty garages in accordance with the Council’s policies and procedures.
- Undertake accompanied viewings with applicants, liaise with Housing Services and Housing Hub Officers, contractors and in-house teams regarding the management of void garages.
- Carry out inspections of garages to identify and rectify any health and safety or environmental issues, and refer them to and liaise with the appropriate departments/agencies for a speedy resolution.
- Maintain up-to-date statistical information as required.
Qualifications
- Experience of working in front line service in a customer focused environment with a basic knowledge and understanding of Housing Management.
- A full driving license and access to a vehicle or other satisfactory means of transport.
- The ability to prioritise tasks against competing demands and deliver to very tight deadlines.
- Be able to use Microsoft Office applications.
- The ability to analyse written and numerical information and draw conclusions.
- Good judgement in determining when to deal with a problem and when to refer it, or seek advice from others.
Hours: 1 x 6 months Fixed Term post – 37 hours per week. The council operates hybrid working. This involves working from an agreed workplace location in the borough for at least three days a week.
To apply, please download the application form at the bottom of this advert and return to: lennox_thompson@sandwell.gov.uk
Housing Services Officer employer: Sandwell Council
Contact Detail:
Sandwell Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Officer
✨Tip Number 1
Get to know the Council's policies and procedures inside out. This will not only help you in interviews but also show that you're genuinely interested in the role and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in the Housing Team. They can give you insider tips on what it’s really like and what the team values most.
✨Tip Number 3
Prepare for your interview by thinking about real-life examples where you've delivered excellent customer service. The more specific you are, the better you'll stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to engage with us directly.
We think you need these skills to ace Housing Services Officer
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, especially in a housing or management context.
Be Proactive in Your Approach: Since the role requires a proactive attitude, share examples of how you've taken initiative in previous roles. We love candidates who can think ahead and maximise resources effectively!
Tailor Your Application: Don’t just send a generic application! We recommend tailoring your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. It shows us you’re genuinely interested.
Follow Up with Enthusiasm: After submitting your application through our website, don’t hesitate to follow up if you haven’t heard back. A little enthusiasm goes a long way, and it shows us you’re keen on the role!
How to prepare for a job interview at Sandwell Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Services Officer. Familiarise yourself with garage management strategies and the Council's policies. This will help you answer questions confidently and show that you're proactive about the role.
✨Showcase Your Customer Focus
Since this role is all about delivering a first-class housing service, be ready to share examples from your past experiences where you've excelled in customer service. Highlight how you’ve dealt with challenging situations and ensured customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you would handle various scenarios related to garage management, such as dealing with void garages or health and safety issues. Think of specific examples where you've used good judgement to resolve problems effectively.
✨Be Ready for Practical Questions
Expect questions that assess your ability to prioritise tasks and manage competing demands. You might be asked how you would allocate garages or handle inspections. Practise articulating your thought process clearly and concisely.