At a Glance
- Tasks: Lead and develop a dynamic Finance Transactions team, ensuring high-quality service delivery.
- Company: Join Sandwell Council, a values-led organisation making a real impact in the community.
- Benefits: Enjoy competitive salary, excellent benefits, and a focus on professional development.
- Other info: Embrace a diverse workplace where every voice matters and growth opportunities abound.
- Why this job: Make a difference while driving digital transformation and service improvement.
- Qualifications: Strong financial administration experience and excellent people management skills required.
Sandwell Council's Finance & Transformation Division is seeking an experienced Finance Transactions Team Supervisor to join its Revenues & Benefits team on a permanent, full-time basis based from its Oldbury office. The organisation is operating to a hybrid working model.
We are seeking a proactive individual that will develop and support our Financial Transactions Service team. This is a key role for the Council where you will be responsible for the day-to-day supervision and management of the Financial Transactions team within Revenues and Benefits, ensuring the delivery of high-quality services that contribute to the organisation's objectives, performance standards and customer service commitments. This is an excellent opportunity for a motivated leader with strong financial administration experience, excellent people management skills and a passion for service improvement and digital transformation.
About the role
- Lead, motivate and develop the Financial Transactions team, fostering a culture of continuous improvement and excellent customer service.
- Manage the day-to-day operational activities of the Financial Transactions function, ensuring accuracy, efficiency and compliance with service standards.
- Support the Revenues and Benefits Financial Transactions Manager in the effective delivery of the service.
- Ensure the smooth operation of Cashier Services across multiple sites within Sandwell, providing leadership and support where required.
- Drive service modernisation initiatives, promoting the development and adoption of digital services, online transactions and automation solutions.
- Monitor team performance, identify improvement opportunities and implement effective operational processes.
- Support organisational objectives by ensuring the team delivers a responsive, efficient and customer-focused service.
About you
- Ability to motivate individuals and drive team performance especially in tight deadlines in a highly pressurised environment.
- Excellent communication skills, oral and in writing, including presentation skills in formal, informal and public settings.
- Ability to analyse and interpret key data and formulate ideas and proposals.
- A good understanding of the Data Protection Act.
- Working knowledge of Oracle or similar applications.
- Able to lead and manage a large team of staff through complex and continuous change.
Why Sandwell Council?
At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you'll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.
We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive.
Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
Finance Transactions Team Supervisor employer: Sandwell Council
Sandwell Council is an excellent employer, offering a supportive and compassionate work environment within its award-winning Bereavement Services team. Employees benefit from a strong focus on customer service, opportunities for professional growth, and the chance to make a meaningful impact in the community during significant life events. The council's commitment to employee well-being and development makes it a rewarding place to work.
