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- Tasks: Lead a team delivering top-notch welfare benefits advice and support to residents.
- Company: Join Sandwell Council, committed to making a difference in the community.
- Benefits: Competitive salary, professional development, and the chance to impact lives positively.
- Why this job: Step into leadership and drive change for residents facing financial challenges.
- Qualifications: Experience in welfare benefits advice and strong leadership skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and motivated Welfare Rights Team Leader to support the Operations Manager to lead, develop and support a large team delivering high‐quality welfare benefits advice and advocacy. You will play a key role in ensuring residents/clients receive accurate, timely and effective support to maximise income and challenge incorrect decisions.
You will proactively work in partnership with relevant Council Services and external partners, agencies, including the voluntary sector, with the aim to deliver sustainable outcomes for residents by supporting the Council's Financial and Digital Inclusion, Anti‐Poverty, Sustainability, Early Help and Safeguarding priorities and strategies. You will also lead on household income maximisation and employability initiatives on behalf of the residents and the Council.
This is an excellent opportunity for an experienced Welfare Rights Officer who is ready to take the next step to leadership, or for an existing team leader seeking a new challenge.
Key Responsibilities- Lead, supervise and support a team of Welfare Rights Advisors
- Ensure the delivery of high‐quality welfare benefits advice, casework and representation
- Oversee complex cases, including mandatory reconsiderations, appeals and tribunals
- Monitor performances, caseloads and outcomes to meet service targets
- Provide coaching, training, mentoring and quality assurance to develop staff skills
- Have substantial experience delivering Welfare Benefits Advice across a range of benefits and keep up to date with welfare benefits legislation
- Strong working knowledge of social security law and procedures
- Excellent communication, organisational and leadership skills
- Educated to GCSE level, Grades A to C, must include English Language and Mathematics, or an equivalent qualification.
- An appropriate professional qualification in Management, Welfare Advice Provision or Budgeting Skills would be an advantage but is not essential.
Closing date: Friday 6th February 2026
For an informal discussion, please contact Samantha Creary at Samantha_creary@sandwell.gov.uk.
To apply please click the Apply Now link below.
Welfare Rights Team Lead in Birmingham employer: Sandwell Council
Contact Detail:
Sandwell Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Rights Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare rights sector and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits legislation. Make sure you can discuss recent changes and how they impact residents. This will show your passion and expertise, making you stand out as a candidate.
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a friendly email to express your enthusiasm for the role. A little initiative goes a long way in making a memorable impression.
✨Tip Number 4
Showcase your leadership skills! Be ready to share examples of how you've led teams or projects in the past. Highlighting your ability to mentor and develop others will resonate well with hiring managers looking for a Welfare Rights Team Lead.
We think you need these skills to ace Welfare Rights Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Welfare Rights Team Lead role. Highlight your leadership experience and any relevant welfare benefits advice you've provided. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about welfare rights and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and support a team. Whether it's successful case outcomes or innovative initiatives you've led, we want to know how you've made a difference!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Sandwell Council!
How to prepare for a job interview at Sandwell Council
✨Know Your Stuff
Make sure you brush up on welfare benefits legislation and social security law. Being able to discuss recent changes or challenges in the field will show that you're not just knowledgeable but also passionate about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or supported colleagues in the past. Highlight your coaching and mentoring experiences, as this role requires strong leadership to guide Welfare Rights Advisors effectively.
✨Understand the Bigger Picture
Familiarise yourself with Sandwell Council's priorities, such as Financial Inclusion and Anti-Poverty strategies. Being able to connect your experience to these goals will demonstrate your commitment to the community and the role.
✨Practice Your Communication
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your responses.
