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- Tasks: Lead a team to enhance tenant engagement and improve housing services.
- Company: Join a forward-thinking council dedicated to community involvement.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Empower residents and shape housing services that truly reflect their needs.
- Qualifications: Experience in engagement, team management, and strategic thinking required.
- Other info: Opportunity for career growth in a dynamic and impactful environment.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a strategic and experienced Tenant & Resident Engagement Lead to champion meaningful involvement across Housing Services. This role will ensure tenant and resident engagement and coproduction is embedded in how we design, deliver and improve services, enabling residents to coproduce and shape services and hold us to account.
You will provide strong leadership and management to a team of Tenant Engagement Officers, setting clear priorities, supporting performance and developing staff to deliver high-quality engagement. Alongside managing the team, you will play a key strategic role in shaping how tenant engagement supports service improvement, regulatory compliance and the council's wider housing objectives.
You will lead the development and delivery of the Tenant Engagement Strategy, driving forward engagement, scrutiny and service improvement projects. Working closely with tenants, residents, internal teams and partners, you will create opportunities for residents to influence decision‐making and improve outcomes for communities.
Key Responsibilities- Lead, manage and develop a team of Tenant Engagement Officers, setting clear direction, monitoring performance and supporting professional development.
- Provide strategic leadership for tenant and resident engagement, ensuring it is embedded across Housing Services using coproduction principles.
- Drive forward the tenant involvement model, including scrutiny and improvement projects.
- Develop and deliver the Tenant Engagement Strategy and engagement plans.
- Work collaboratively with internal departments, tenants and partners to improve services and maximise social value.
- Ensure compliance with consumer regulation and changes in housing standards.
- Monitor and evaluate engagement activity, using insight to inform service improvements.
- Produce reports and briefings, including Cabinet reports, on tenant engagement activity and outcomes.
You will be an experienced engagement professional with strong leadership and strategic thinking skills. You will have experience managing teams, delivering engagement strategies, coproduction and working across organisations to influence change.
You Will Bring- Proven people management and leadership experience, including motivating and developing teams.
- The ability to think strategically and align engagement activity with organisational priorities.
- Experience in tenant, resident or community engagement within housing or local government.
- Strong stakeholder management, communication and facilitation and coproduction skills.
- A passion for empowering residents and driving service improvement.
Closing date: 7th April 2026
Tenant Engagement Team Leader in Birmingham employer: Sandwell Council
Contact Detail:
Sandwell Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Engagement Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the housing sector, especially those involved in tenant engagement. They can provide insider info and might even give you a heads-up about job openings.
✨Tip Number 2
Show your passion for tenant engagement during interviews. Share specific examples of how you've empowered residents or improved services in previous roles. This will demonstrate that you’re not just looking for a job, but that you genuinely care about making a difference.
✨Tip Number 3
Prepare thoughtful questions for your interviewers. Ask about their current tenant engagement strategies and how they measure success. This shows you’re already thinking about how to contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Tenant Engagement Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in tenant and resident engagement. Use specific examples that align with the job description, showing how you've successfully led teams and driven engagement strategies in the past.
Showcase Your Leadership Skills: We want to see your leadership style! Share stories that demonstrate how you've motivated and developed teams. Highlight any strategic initiatives you've led that resulted in improved services or community outcomes.
Emphasise Collaboration: This role is all about working together, so make sure to mention your experience collaborating with various stakeholders. Talk about how you've engaged with tenants, residents, and internal teams to drive service improvements and co-production.
Keep It Clear and Concise: While we love detail, clarity is key! Make your application easy to read by using clear language and structured formatting. Don’t forget to proofread for any typos or errors before hitting submit on our website!
How to prepare for a job interview at Sandwell Council
✨Know Your Stuff
Make sure you understand the Tenant Engagement Strategy and how it aligns with the council's housing objectives. Familiarise yourself with coproduction principles and be ready to discuss how you've successfully implemented similar strategies in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and developing staff. Think about specific situations where you motivated your team or improved performance, as this will demonstrate your capability to lead the Tenant Engagement Officers effectively.
✨Engagement is Key
Be ready to discuss how you would drive tenant involvement and scrutiny projects. Share your ideas on creating opportunities for residents to influence decision-making and how you’ve done this in previous roles to improve community outcomes.
✨Collaboration is Crucial
Think about how you can work collaboratively with internal departments, tenants, and partners. Prepare to share examples of successful partnerships you've built and how they led to service improvements, showcasing your strong stakeholder management skills.