Planning & Admin Officer in Birmingham

Overview
We are seeking a dynamic and organised Planning & Admin Officer to join our team, overseeing the planning of repairs for approximately 27,500 properties in our community. As a crucial member of our organisation, you will be responsible for general administration tasks, ensuring a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.
Responsibilities
Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
Manage administrative tasks related to repairs, including documentation, data entry, and record-keeping.
Provide exceptional customer service to residents, addressing inquiries, and concerns with professionalism and efficiency.
Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, maintaining clear and effective communication.
Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.
Requirements
Previous experience in administration or a similar role.
Strong organisational skills with the ability to manage a high volume of tasks.
Excellent communication skills, both written and verbal.
Customer service-oriented mindset.
Ability to work collaboratively with internal and external stakeholders.
The ability to record accurate details and use our IT systems is essential.
Benefits
Competitive salary.
Comprehensive benefits package.
Opportunities for professional development and growth.
If you are a proactive individual with a keen eye for detail and a passion for delivering excellent customer service, we invite you to apply. Join our team and play a crucial role in enhancing the living experience for our community members.
Hours
37 hours per week – our opening hours are 8:00am to 6:30pm Monday to Friday.
For an informal discussion, please contact Rachel Marsh on
To apply please click the Apply Now link below.
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