At a Glance
- Tasks: Provide top-notch admin support to Family Hubs, focusing on SEND services.
- Company: Sandwell Council, dedicated to improving lives for children and families.
- Benefits: Fixed-term contract, 37 hours a week, with opportunities for professional growth.
- Other info: Join a supportive team and help shape positive outcomes for the community.
- Why this job: Make a real difference in the lives of children with SEND and their families.
- Qualifications: GCSEs in English and Maths, plus admin experience or qualifications.
The predicted salary is between 29356 - 35880 £ per year.
Sandwell Council are excited to recruit to a Best Start in Life Administrator.
You will provide high-quality, efficient and customer-focused administrative support to the Best Start in Life Family Hubs, with a focus on the SEND Service and support effective partnership working across education, health, social care and community services.
The postholder will contribute to delivering a responsive, professional and confidential service, promoting positive outcomes for children with SEND and their families while ensuring compliance with organisational procedures, data protection requirements and service standards.
- Key Duties and Responsibilities
- Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting them to available services, activities and support programmes that can improve outcomes for children and families.
- Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
- Support the administration of the under-5's autism assessment pathway, including coordinating and collating information from the Inclusion Support Early Years Team, from families, Early years settings, Family Hubs, Health professionals and partner agencies to support the diagnostic process and ensure that assessments progress efficiently.
- Support monitoring, reporting and performance activities to ensure services meet local and national Best Start in Life objectives.
- Respond effectively to enquiries and communications from internal and external stakeholders through email, Microsoft Teams, telephone, and face-to-face contact.
Requirements
- GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
- A recognised Business Administration qualification (e. g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
- Experience of using Microsoft Office applications, including Outlook, Word and Excel.
- Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.
- An Enhanced DBS Check is required for this role.
Fixed term contract that is due to end on 31st March 2029.
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Best Start in Life Administrator in Birmingham employer: Sandwell Council
Sandwell Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. As a Best Start in Life Administrator, you will play a vital role in enhancing the lives of children and families, with access to professional development opportunities and a strong emphasis on teamwork and collaboration across various sectors. Located in a community-focused area, the council offers a fulfilling career path where your contributions directly impact positive outcomes for families in need.
