Grade/Salary: Band D, SCP 09-17 (£28,153 - £32,046 per annum) +17% Shift Allowance
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Contract Type: Full-time, Permanent
Working Pattern: 35 Hours per week, working 3 shifts per week on a 6-week rolling rota pattern. There are a total of 18 shifts over the 6 week rota with a combination of 10 days & 8 nights to include, 1 weekend of nights and 1 weekend of days, plus 1 Friday night.
Enhanced payments for working unsociable hours, weekends and bank holidays.
Location: Dolton Way, Tipton, DY4 9AW
Closing Date: 18/10/2026
Sandwell Council's Community Alarms Division is seeking a focused and dedicated Community Alarms Officer to join its team on a full-time, permanent basis, based from its Tipton office. (Previous applicants need not re-apply)
We are looking for enthusiastic, motivated individuals to join our Community Alarms Service. This is a rewarding role supporting people to live safely and independently in their own homes by assessing needs, installing telecare equipment and responding to emergency calls with professionalism, care and confidence.
About the role
As a Community Alarms Officer, you will undertake assessments, install and demonstrate a range of alarm and telecare equipment, and help ensure customers receive the right support at the right time.
You will also operate control centre equipment on a 24-hour basis, answering incoming calls in line with Telecare Service Association Code of Practice, policies, procedures and service standards.
Key responsibilities:
- Identify the type of emergency, assess customer needs and take appropriate action across a wide range of issues including medical, social, housing, telecare and care-related calls.
- Provide a courteous, calm and professional service when supporting customers, colleagues, councillors, contractors and partner agencies.
- Receive and respond to calls from individuals and establishments monitored for lone worker, telecare, telehealth, fire, burglary and temperature control alerts. xgikmsk
- Plan diary activity to ensure assessments and scheduled work are completed effectively.
- Provide an out-of-hours answer...
Community Alarms Officer employer: Sandwell Council Careers
Sandwell Council is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to equality, diversity, and inclusion, the council fosters a supportive work culture where every voice is valued. Employees benefit from competitive remuneration, excellent benefits, and opportunities for professional growth, all while making a meaningful impact on the community in a hybrid working environment.
