The successful candidate will support the progression of applications and enrolments, working closely with the Adult Essential Skills department to organise interviews, manage learner records, and provide high-quality front-of-house and administrative support. This role is ideal for someone with strong communication skills, a positive attitude, and an interest in supporting adult learners.
Key Responsibilities
- Greet and assist visitors, learners, and staff in a professional and welcoming manner
- Manage building access, including intercom use, visitor sign-in, and ID checks
- Support switchboard operations, handling phone calls, emails, and general enquiries
- Maintain a tidy and well-organised front desk and reception area
- Process financial transactions, including cash handling and banking procedures
- Support the enrolment process by processing applications and related documentation
- Contact non-attenders and learners with low attendance and chase missing eligibility paperwork
- Provide guidance on departmental resources and support services
- Assist with planning and promoting workshops, events, and community outreach activities
- Maintain accurate records of learner interactions, enquiries, and data
- Support administrative tasks including data entry, filing, photocopying, and stock control
- Ensure learner timetables, assessments, learning logs, and course documentation are available
Skills, Knowledge and Expertise
- Maths and English at Grade C/4 or Level 2 Functional Skills
- Willingness to work towards a Level 3 qualification in Business Administration
- Some relevant work experience in a customer service or administrative role
- Ability to work effectively as part of a team in a busy environment
- Good IT skills, including Microsoft Word, Excel, Outlook, and Teams
Benefits
🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
💆 ♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
📜 Free Will Writing – We’ve got your back with professional support for your future planning
💉 Free Flu Vaccine – Stay healthy and protected at no cost to you
🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.
Front House Support in West Bromwich employer: Sandwell College
Cadbury College is an exceptional employer that prioritises the well-being and development of its staff and students alike. With a strong commitment to fostering a positive learning environment, employees benefit from a collaborative work culture, ample opportunities for professional growth, and the chance to make a meaningful impact in the lives of learners. Located on a vibrant campus, the college offers a supportive atmosphere where every team member is valued and encouraged to thrive.
