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- Tasks: Be the friendly face at our front desk, helping students and visitors with enquiries and appointments.
- Company: Join Sandwell College, a supportive environment focused on adult education and skills development.
- Benefits: Enjoy competitive pay, generous leave, gym access, and discounts on local services.
- Why this job: Kickstart your career with hands-on experience and mentorship in a vibrant college atmosphere.
- Qualifications: Must have Maths and English Grade C/4 or Level 2 Functional Skills; eagerness to learn is key.
- Other info: Full-time role with opportunities for career progression and personal development.
Application Deadline: 19 June 2025
Department: WP ESOL 19+
Location: West Plaza
Compensation: £6.40 - £11.44 / hour
Description Location: Sandwell, West Bromwich, with occasional travel to other campuses
Working Hours: Full time, 37 hours
Salary: (Dependent on age category) NMW 16-17 £6.40/ NMW 18-20 £8.60/ NMW 21-22 or NLW 23+ £11.44
Sandwell College is excited to announce an opportunity to join our team as a Front Desk Apprentice in the Adult Essential Skills Department. This role is ideal for someone looking to start their career in a dynamic and supportive learning environment.
Key ResponsibilitiesAs the first point of contact for students, staff, and visitors, you will play a key role in delivering excellent customer service and administrative support. Your responsibilities will include handling enquiries, scheduling appointments, managing office supplies, and maintaining the smooth day-to-day operations of the front desk.
Skills, Knowledge and ExpertiseWe are looking for someone who already has Maths and English Grade C/4 or Level 2 Functional Skills and is eager to work towards Level 3 in Business administration. A positive attitude, strong communication skills, and the ability to work effectively in a team is vital. This apprenticeship offers hands-on experience, mentorship, and the opportunity to develop essential professional skills in a college that values growth and learning.
Benefits- Very competitive salaries that have seen sector leading pay awards
- Excellent annual leave entitlements for all (between 35 and 50 annual leave days, as well as 8 bank holiday days, and additional time off over the Christmas period!)
- Dedication to career development and progression through dedicated development days, talent schemes and much more
- Recognition for great work through awards, events and celebration days
- Cycle to Work Scheme
- Access to onsite facilities with discounted rates on services including Bliss Hair & Beauty Salon, dog grooming, car health checks
- Use of the College gym facilities as well as discounts at local gyms
- Generous pension schemes (23.68% employer contribution for teaching roles, 21.5% employer contribution for non-teaching roles)
- Access to a huge range of high street discounts
- Free will writing
- Travel discounts including local bus, tram, train, as well as cross country coach and trains
- Free flu vaccine
- Free confidential counselling service and wellness platforms
Front Desk Apprentice – Adult Essential Skills Department employer: Sandwell College
Contact Detail:
Sandwell College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Apprentice – Adult Essential Skills Department
✨Tip Number 1
Familiarise yourself with the Adult Essential Skills Department and its mission. Understanding their goals and values will help you align your responses during any interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 2
Practice your customer service skills before applying. Since you'll be the first point of contact, demonstrating your ability to handle enquiries and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Network with current or former apprentices at Sandwell College. They can provide valuable insights into the role and the application process, which can help you tailor your approach and stand out.
✨Tip Number 4
Be prepared to discuss your teamwork and communication skills in detail. Think of specific examples where you've successfully worked in a team or communicated effectively, as these are key attributes for the role.
We think you need these skills to ace Front Desk Apprentice – Adult Essential Skills Department
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Front Desk Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, education, and any previous experience in customer service or administrative roles. Make sure to include your Maths and English qualifications as specified in the job description.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific reasons why you want to work at Sandwell College and how you can contribute to the Adult Essential Skills Department.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sandwell College
✨Research the College
Before your interview, take some time to learn about Sandwell College and its Adult Essential Skills Department. Understanding their mission, values, and the specific role of the Front Desk Apprentice will help you tailor your answers and show genuine interest.
✨Prepare for Customer Service Scenarios
As a Front Desk Apprentice, you'll be the first point of contact for students and visitors. Think of examples from your past experiences where you've provided excellent customer service or handled difficult situations. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Strong communication is key for this role. Practice speaking clearly and confidently about your experiences. You might also want to prepare a few questions to ask the interviewer, demonstrating your engagement and eagerness to learn.
✨Highlight Your Teamwork Experience
This position requires working effectively in a team. Be prepared to share examples of how you've collaborated with others in previous roles or projects. Emphasising your ability to work well with colleagues will make you a more attractive candidate.
