Front Desk Apprentice – Adult Essential Skills Department

Application Deadline: 19 June 2025

Department: WP ESOL 19+

Location: West Plaza

Compensation: £6.40 – £11.44 / hour

Description

Location: Sandwell, West Bromwich, with occasional travel to other campuses
Working Hours: Full time, 37 hours
Salary: (Dependent on age category) NMW 16-17 £6.40/ NMW 18-20 £8.60/ NMW 21-22 or NLW 23+ £11.44

Front Desk Apprentice – Adult Essential Skills Department

Sandwell College is excited to announce an opportunity to join our team as a Front Desk Apprentice in the Adult Essential Skills Department. This role is ideal for someone looking to start their career in a dynamic and supportive learning environment.

Key Responsibilities

As the first point of contact for students, staff, and visitors, you will play a key role in delivering excellent customer service and administrative support. Your responsibilities will include handling enquiries, scheduling appointments, managing office supplies, and maintaining the smooth day-to-day operations of the front desk.

Skills, Knowledge and Expertise

We are looking for someone who already has Maths and English Grade C/4 or Level 2 Functionals Skills and is eager to work towards Level 3 in Business administration.

A positive attitude, strong communication skills, and the ability to work effectively in a team is vital. This apprenticeship offers hands-on experience, mentorship, and the opportunity to develop essential professional skills in a college that values growth and learning.

Benefits

• Very competitive salaries that have seen sector leading pay awards
• Excellent annual leave entitlements for all (between 35 and 50 annual leave days, as well as 8 bank holiday days, and additional time off over the Christmas period!)
• Dedication to career development and progression through dedicated development days, talent schemes and much more
• Recognition for great work through awards, events and celebration days
• Cycle to Work Scheme
• Access to onsite facilities with discounted rates on services including Bliss Hair & Beauty Salon, dog grooming, car health checks
• Use of the College gym facilities as well as discounts at local gyms
• Generous pension schemes (23.68% employer contribution for teaching roles, 21.5% employer contribution for non-teaching roles)
• Access to a huge range of high street discounts
• Free will writing
• Travel discounts including local bus, tram, train, as well as cross country coach and trains
• Free flu vaccine
• Free confidential counselling service and wellness platforms

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