Key Responsibilities
You’ll act as a central point of contact for behaviour-related incidents, providing a calm, confident and professional response to challenging situations, classroom disruption and conflict. You’ll investigate incidents impartially, gather evidence, interview learners and staff, maintain accurate and confidential records, and prepare reports and documentation to support disciplinary processes. You’ll coordinate behaviour meetings and panels where required, communicate sensitively but firmly with learners and parents/carers, and ensure agreed actions are followed through. Using restorative approaches where appropriate, you’ll help resolve conflict, repair relationships and support learners’ successful reintegration following incidents or suspension.
You’ll work closely with Programme Achievement Managers, Heads of Curriculum, teaching staff, Safeguarding, Learning Support and Student Services to identify emerging concerns, provide guidance to colleagues, and ensure behaviour is managed consistently, fairly and proportionately. You’ll also contribute to preventative interventions, improvements to College behaviour procedures and wider priorities around attendance, engagement, achievement, inclusion and learner wellbeing.
Skills, Knowledge and Expertise
- A good standard of English and Maths, normally GCSE Grade 4/C or above, or equivalent
- Recent and relevant experience in behaviour management, pastoral support, student services or a comparable role
- Experience managing challenging behaviour, conflict and complex learner situations
- Strong knowledge of safeguarding and the ability to recognise, record and escalate concerns appropriately
- An understanding of how additional needs, SEND, mental health and wider circumstances may influence learner behaviour
- The ability to investigate incidents objectively, gather evidence and produce accurate, clear reports
- Excellent communication skills, including the confidence to manage difficult conversations with learners, parents/carers and colleagues
- A calm, resilient and emotionally regulated approach, with the ability to remain professional under pressure
- Strong organisational and administrative skills, with the ability to manage a demanding caseload and competing priorities
- The ability to build positive professional relationships while maintaining clear boundaries and consistent expectations
- A degree or higher-level qualification, teaching qualification or relevant qualification in education, youth work, behaviour or pastoral care would be desirable
- Experience of formal disciplinary processes, behaviour panels, suspension procedures, restorative practice or reintegration would also be advantageous, as would familiarity with systems such as ProMonitor, CPOMS, EBS or similar education-management platforms would also be highly desirable
Benefits
🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
💆 ♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
📜 Free Will Writing – We’ve got your back with professional support for your future planning
💉 Free Flu Vaccine – Stay healthy and protected at no cost to you
🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year
Student Achievement, Behaviour and Support Coordinator in Birmingham employer: Sandwell College
Cadbury College is an exceptional employer that prioritises the well-being and development of its staff and students alike. With a strong commitment to fostering a positive learning environment, employees benefit from a collaborative work culture, ample opportunities for professional growth, and the chance to make a meaningful impact in the lives of learners. Located on a vibrant campus, the college offers a supportive atmosphere where every team member is valued and encouraged to thrive.
