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- Tasks: Provide top-notch support to learners and assist with admissions processes.
- Company: Join the innovative Sandwell College Group at the new Cradley Heath Skills Campus.
- Benefits: Enjoy competitive pay, generous leave, and exclusive discounts on services.
- Why this job: Make a real difference in education while developing your career in a supportive environment.
- Qualifications: Strong communication skills and previous admin experience preferred.
- Other info: Flexible roles available with excellent growth opportunities and wellbeing support.
The predicted salary is between 20400 - 22600 £ per year.
Application Deadline: 10 November 2025
Department: Adult Skills
Location: Cradley Heath
Compensation: £24,408 – £28,278 / year
Description
We are delighted to offer an exciting opportunity for two Admissions Support Officers to join our team at the brand-new Cradley Heath Skills Campus, part of the Sandwell College Group. This campus represents a major investment in the future of local skills and education, helping learners of all ages develop the expertise and confidence to succeed in the modern workforce.
The Admissions Support Officer will play a key part in delivering an efficient, friendly and professional admissions service – guiding applicants through the process from enquiry to enrolment, and helping to ensure every potential student receives a positive and welcoming experience.
This is a permanent opportunity, with 2 positions available – one full-time and one term-time only, working 38 weeks per year.
Key Responsibilities
- Provide excellent customer service to potential learners, staff and visitors.
- Process applications efficiently and accurately, ensuring data is entered and maintained to a high standard.
- Liaise with curriculum teams to organise interviews and support applicants throughout their journey.
- Support key College events including open days, interviews and enrolment.
- Assist with general administrative tasks including post handling, reception duties, and switchboard cover.
- Handle financial transactions in line with College procedures.
- Maintain confidentiality and comply with all College policies, including Health and Safety and Data Protection.
Skills, Knowledge and Expertise
- Strong communication and interpersonal skills, with the ability to provide excellent customer service.
- Previous experience in an administrative or reception-based role (preferably in education or customer service).
- Good IT skills, including proficiency in Microsoft Office applications.
- The ability to work well as part of a busy team and manage multiple priorities effectively.
- A positive attitude, flexibility, and attention to detail.
Benefits
- Top-Tier Salaries – We offer sector‑leading pay with some of the most competitive salaries around.
- Unbeatable Time Off – Enjoy 35‑50 days of annual leave, plus 8 bank holidays and extra time off at Christmas.
- Fast‑Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed.
- Cycle to Work Scheme – A healthier, greener, and more cost‑effective way to commute.
- Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more.
- Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best.
- Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non‑teaching roles.
- Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross‑country travel via UNIDAYS, Student Beans and Blue Light Discount.
- Free Will Writing – We’ve got your back with professional support for your future planning.
- Free Flu Vaccine – Stay healthy and protected at no cost to you.
- Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health.
- We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.
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Admission Support Officer x2 employer: Sandwell College
Contact Detail:
Sandwell College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admission Support Officer x2
✨Tip Number 1
Get to know the company! Research Sandwell College Group and the Cradley Heath Skills Campus. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Role-play with a friend or use online resources to boost your confidence and ensure you can articulate your skills effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to education and skills development. Building relationships can give you insider knowledge and potentially a foot in the door when applying.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at the Cradley Heath Skills Campus. Don’t miss out on this opportunity!
We think you need these skills to ace Admission Support Officer x2
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Admissions Support Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since providing excellent customer service is key, share specific examples from your past roles where you’ve gone above and beyond for customers. We love hearing about your success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Sandwell College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Admissions Support Officer. Familiarise yourself with the key tasks like processing applications and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you've successfully interacted with customers or colleagues. Think about how you can demonstrate your ability to handle inquiries and support applicants throughout their journey.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Practice responses to situations like handling a difficult customer or organising an event. This will help you think on your feet during the interview.
✨Highlight Your IT Proficiency
As good IT skills are essential, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific projects where you used these tools effectively, showcasing your attention to detail and efficiency.