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- Tasks: Join our Nuclear Medicine team as an Office Administrator, managing patient appointments and supporting a busy environment.
- Company: Sandwell & West Birmingham NHS Trust is dedicated to enhancing health outcomes for a diverse community.
- Benefits: Enjoy flexible working hours, a supportive team culture, and the chance to make a real difference.
- Why this job: Be part of a dynamic team, improve patient experiences, and develop your skills in a rewarding healthcare setting.
- Qualifications: GCSEs in English and Maths, experience in an NHS environment, and strong IT skills are essential.
- Other info: This role requires a friendly approach and the ability to work under pressure in a fast-paced environment.
The predicted salary is between 24071 - 25674 £ per year.
Main area Imaging - Nuclear Medicine
Contract: Permanent
Hours: Full time/Part time/Flexible working 37.5 hours per week (Hours are to be worked Mon-Fri between 8am and 5pm (subject to departmental need))
Site: Midland Metropolitan University Hospital
Town: Smethwick
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 13/02/2025 23:59
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
Job overview: This is an exciting opportunity to join our enthusiastic Nuclear Medicine department within the SWBH Trust. You will need to demonstrate excellent communication and organisational skills, accurate data input/IT skills and an ability to work to deadlines. We are looking for a team player, who is motivated, reliable and eager to learn, and wanting to contribute to improving the journey and experience for our wide range of patients. The department offers imaging and non-imaging diagnostic tests and a small number of therapeutic procedures. We are a part of the imaging group within the Trust.
Main duties of the job: You must enjoy working in a busy environment and be able to prioritise your own workload. You will need good interpersonal skills, be IT literate and able to work under pressure in a fast-paced environment. The role is to provide administrative and clerical support to the Nuclear Medicine department. This will involve arranging patient appointments - from receiving a referral right through to contacting the patient and providing basic instructions in line with departmental protocols. The post holder will also be the first point of contact for patients when attending their appointments, so will need to have a professional and friendly manner. Liaising with the multidisciplinary team is a large part of this role, be that confirming appointments with the Same Day Emergency Care team, contacting secretaries regarding referrals or arranging additional support services for patients as required, for example, interpreters and transport teams.
Person specification:
- Relevant experience in NHS environment similar or related
- Experience of working in an NHS imaging department
- GCSE (or equivalent) level English and Maths
- Recognised qualification equivalent to level RSA IINVQ3 Level 3 (or equivalence from short courses, local training and experience)
- Good mathematical skills
- Knowledge of hospital patient database systems e.g. CRIS, UNITY/EPR
- Ability to work under pressure
- Good level of written and spoken English
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Office Administrator employer: Sandwell and West Birmingham NHS Trust
Contact Detail:
Sandwell and West Birmingham NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Familiarise yourself with the NHS environment and its specific protocols. Understanding how the NHS operates, especially in imaging departments, will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Brush up on your IT skills, particularly with hospital patient database systems like CRIS or UNITY/EPR. Being proficient in these systems can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 3
Practice your communication skills, as you'll be the first point of contact for patients. Role-playing scenarios with friends or family can help you become more comfortable and professional in handling patient interactions.
✨Tip Number 4
Network with current or former employees of the Nuclear Medicine department. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Office Administrator position in the Nuclear Medicine department. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience you have in an NHS environment or similar roles. Mention specific tasks you've handled that relate to administrative support, patient interaction, and working under pressure.
Showcase Your Skills: Make sure to showcase your communication, organisational, and IT skills in your CV and cover letter. Provide examples of how you've successfully managed workloads and liaised with multidisciplinary teams in past roles.
Craft a Professional Cover Letter: Write a tailored cover letter that reflects your enthusiasm for the role and the organisation. Address how you can contribute to improving patient experiences and your eagerness to learn and grow within the team.
How to prepare for a job interview at Sandwell and West Birmingham NHS Trust
✨Showcase Your Communication Skills
As an Office Administrator in a busy Nuclear Medicine department, excellent communication is key. Be prepared to discuss examples of how you've effectively communicated with patients and colleagues in previous roles.
✨Demonstrate Organisational Abilities
Highlight your ability to manage multiple tasks and prioritise your workload. Share specific instances where you successfully handled competing deadlines or organised patient appointments efficiently.
✨Familiarise Yourself with NHS Systems
Knowledge of hospital patient database systems like CRIS or UNITY/EPR can set you apart. If you have experience with these or similar systems, be ready to discuss how you used them to improve administrative processes.
✨Exude Professionalism and Friendliness
Since you'll be the first point of contact for patients, it's crucial to convey a professional yet friendly demeanour. Prepare to explain how you would handle challenging situations while maintaining a positive attitude.
