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- Tasks: Deliver exceptional customer service and support throughout the order process.
- Company: Join Seco Tools, a global leader in advanced metal cutting solutions.
- Benefits: Collaborative culture, career growth, and a supportive team environment.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Seco Tools is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
As a Customer Service Specialist, you will be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You will help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.
In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up‑to‑date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow‑up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
We are looking for someone who is:
- A confident communicator with a genuine passion for customer service.
- Proactive, organised, and able to manage multiple tasks at once.
- Calm under pressure and skilled at problem-solving.
- Detail-oriented with strong administrative accuracy.
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge and innovate to shape the future.
- Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt and deliver – always close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249. Deadline: Friday 13th March 2026. For questions about the recruitment process, contact HR Services UK.
Customer Service Specialist in Alcester employer: Sandvik
Contact Detail:
Sandvik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Alcester
✨Tip Number 1
Network like a pro! Reach out to current employees at Seco Tools on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills. We want to see that passion for customer experience shine through!
✨Tip Number 3
Show off your digital savvy! Since you'll be supporting customer onboarding and using e-commerce platforms, highlight any relevant tech skills or experiences in your conversations. It’ll make you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in being part of the Seco Tools team!
We think you need these skills to ace Customer Service Specialist in Alcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like problem-solving and communication.
Show Your Passion: Let your enthusiasm for delivering outstanding customer experiences shine through in your application. We want to see that you genuinely care about making a difference for customers and enjoy working in a team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply via our website using the Job ID provided. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sandvik
✨Know the Company Inside Out
Before your interview, take some time to research Seco Tools. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Service Specialist, you'll need to demonstrate your ability to handle challenges. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your proactive approach and problem-solving skills.
✨Practice Your Communication Style
Since this role requires confident communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and answering common interview questions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer service strategies, or how they measure success in this role. This shows that you're engaged and serious about contributing to their customer-focused culture.