At a Glance
- Tasks: Deliver exceptional customer service and support throughout the order process.
- Company: Join Seco Tools, a global leader in advanced metal cutting solutions.
- Benefits: Collaborative culture, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 € per year.
Seco Tools is looking for a Customer Service Specialist. Are you passionate about delivering outstanding customer experiences and building strong relationships? Seco Tools UK is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About the Role
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day. In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up‑to‑date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow‑up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
About You
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service.
- Proactive, organised, and able to manage multiple tasks at once.
- Calm under pressure and skilled at problem‑solving.
- Detail‑oriented with strong administrative accuracy.
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
Why Seco Tools?
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge and innovate to shape the future.
- Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt and deliver – always close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.
How to Apply
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249. Deadline: Friday 13th March 2026. For questions about the recruitment process, contact HR Services UK at 0800 652 0011.
Sales and product service Published: 20 Feb 2026 Customer Service Specialist Alcester, United K[...] employer: Sandvik Group
Seco Tools is an exceptional employer that prioritises a collaborative and supportive work culture, making it an ideal place for those passionate about customer service. With a strong focus on employee growth and development, we encourage our team members to innovate and contribute to continuous improvement initiatives. Located in Alcester, you will be part of a global company that values responsibility and customer focus, ensuring that every day brings meaningful and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and product service Published: 20 Feb 2026 Customer Service Specialist Alcester, United K[...]
✨Tip Number 1
Network like a pro! Reach out to current employees at Seco Tools on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will show you're ready to tackle the challenges of the role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved customer issues in the past. This will highlight your proactive approach and ability to deliver excellent customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Seco Tools team.
We think you need these skills to ace Sales and product service Published: 20 Feb 2026 Customer Service Specialist Alcester, United K[...]
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about delivering outstanding experiences!
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your problem-solving abilities and your experience with managing multiple tasks. This shows us that you’re not just sending a generic application but are truly interested in this role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role without sifting through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you can focus on showcasing your skills and experience.
How to prepare for a job interview at Sandvik Group
✨Know the Company Inside Out
Before your interview, take some time to research Seco Tools. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service or solved a challenging problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Demonstrate Team Spirit
Since this role involves working closely with Sales Engineers and Account Managers, be ready to discuss how you collaborate with others. Share examples of how you've contributed to team success and how you handle conflicts or challenges within a team setting.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, how success is measured in the role, or what the onboarding process looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
