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- Tasks: Deliver outstanding customer experiences and support throughout the order lifecycle.
- Company: Join Seco Tools, a global leader in advanced metal cutting solutions.
- Benefits: Enjoy a supportive team culture, competitive salary, and hybrid working options after probation.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Make a real impact on customer journeys and build strong relationships every day.
- Qualifications: Confident communicator with a passion for customer service and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Seco Tools is looking for a Customer Service Specialist. Are you passionate about delivering outstanding customer experiences and building strong relationships? Seco Tools UK is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About the Role
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day. In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up‑to‑date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow‑up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
About You
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service.
- Proactive, organised, and able to manage multiple tasks at once.
- Calm under pressure and skilled at problem‑solving.
- Detail‑oriented with strong administrative accuracy.
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
Why Seco Tools?
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge and innovate to shape the future.
- Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt and deliver – always close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.
Please note the role will be required to be fully on site in Alcester during your probationary period, with hybrid working available thereafter. Hours of work are 8:30 am - 5:00 pm Monday - Thursday, and 8:30 am - 3:45 pm on Fridays.
How to Apply
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249. For questions about the recruitment process, contact HR Services UK at 0800 652 0011.
Customer Service Specialist - UK employer: Sandvik Group
Contact Detail:
Sandvik Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Seco Tools on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills. We want to see that passion for customer service shine through!
✨Tip Number 3
Show off your digital savvy! Since you'll be supporting customer onboarding and using e-commerce platforms, highlight any relevant experience with tech tools during your conversations. It’ll show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive – just what we love to see at Seco Tools!
We think you need these skills to ace Customer Service Specialist - UK
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about delivering outstanding experiences!
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your problem-solving abilities and your experience working collaboratively with teams. This will show us that you're a great fit for our Customer Service Team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply via the Seco Tools intranet under Sandvik Vacancies using the Job ID provided. This ensures your application gets to the right place quickly. We’re excited to see what you bring to the table!
How to prepare for a job interview at Sandvik Group
✨Know the Company Inside Out
Before your interview, take some time to research Seco Tools. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you solved problems or went above and beyond for a customer. This will demonstrate your passion for customer service and your ability to handle challenges.
✨Practice Problem-Solving Scenarios
Since the role involves handling returns, claims, and escalations, be ready to discuss how you would approach these situations. Practise articulating your thought process and solutions clearly, as this will highlight your problem-solving skills and calmness under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.