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- Tasks: Deliver exceptional customer service and support throughout the order lifecycle.
- Company: Join Seco Tools, a global leader in advanced metal cutting solutions.
- Benefits: Collaborative culture, career growth, and a supportive team environment.
- Other info: Be part of a team that values curiosity, responsibility, and winning together.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Seco Tools is looking for a Customer Service Specialist. Are you passionate about delivering outstanding customer experiences and building strong relationships? Seco Tools UK is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About the Role
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day. In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up‑to‑date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow‑up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
About You
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service.
- Proactive, organised, and able to manage multiple tasks at once.
- Calm under pressure and skilled at problem‑solving.
- Detail‑oriented with strong administrative accuracy.
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
Why Seco Tools?
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge and innovate to shape the future.
- Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt and deliver – always close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.
How to Apply
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249. Deadline: Friday 13th March 2026. For questions about the recruitment process, contact HR Services UK at 0800 652 0011.
Sales and product service Published: 20 Feb 2026 Customer Service Specialist Alcester, United K[...] employer: Sandvik Group
Contact Detail:
Sandvik Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and product service Published: 20 Feb 2026 Customer Service Specialist Alcester, United K[...]
✨Tip Number 1
Network like a pro! Reach out to current employees at Seco Tools on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as they love problem-solvers who can keep calm under pressure.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Seco Tools team.
We think you need these skills to ace Sales and product service Published: 20 Feb 2026 Customer Service Specialist Alcester, United K[...]
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about delivering outstanding experiences!
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your problem-solving abilities and your experience with managing multiple tasks. This shows us that you understand what we're looking for in a Customer Service Specialist.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the instructions on the job listing!
How to prepare for a job interview at Sandvik Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've delivered exceptional service in the past. This will show your passion for the role and align with Seco Tools' focus on customer satisfaction.
✨Familiarise Yourself with Their Products
Take some time to research Seco Tools and their product offerings. Knowing their advanced metal cutting solutions will not only impress your interviewers but also help you understand how you can contribute to enhancing customer relationships and support.
✨Prepare for Problem-Solving Scenarios
Since the role involves handling returns, claims, and escalations, think of specific situations where you've successfully resolved customer issues. Be ready to discuss your thought process and the steps you took to ensure a positive outcome, showcasing your calmness under pressure.
✨Show Your Team Spirit
Seco Tools values collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you've contributed to team success and supported colleagues, highlighting your proactive nature and commitment to winning together.