At a Glance
- Tasks: Deliver exceptional customer service and support throughout the order lifecycle.
- Company: Join Seco Tools, a global leader in advanced metal cutting solutions.
- Benefits: Enjoy a supportive team environment with hybrid working options after probation.
- Other info: Collaborative culture with opportunities for growth and innovation.
- Why this job: Make a real difference to customers every day while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Seco Tools is looking for a Customer Service Specialist. Are you passionate about delivering outstanding customer experiences and building strong relationships? Seco Tools UK is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About the Role
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day. In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up‑to‑date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow‑up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
About You
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service.
- Proactive, organised, and able to manage multiple tasks at once.
- Calm under pressure and skilled at problem‑solving.
- Detail‑oriented with strong administrative accuracy.
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
Why Seco Tools?
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge and innovate to shape the future.
- Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt and deliver – always close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment. Please note the role will be required to be fully on site in Alcester during your probationary period, with hybrid working available thereafter. Hours of work are 8:30 am - 5:00 pm Monday - Thursday, and 8:30 am - 3:45 pm on Fridays.
How to Apply
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249. For questions about the recruitment process, contact HR Services UK at 0800 652 0011.
Customer Service Specialist - UK in Alcester employer: Sandvik Group
Seco Tools is an exceptional employer that prioritises a collaborative and supportive work culture, making it an ideal place for Customer Service Specialists who are passionate about delivering outstanding customer experiences. With a strong focus on employee growth and development, Seco Tools offers opportunities to engage in continuous improvement initiatives while working closely with a diverse team. Located in Alcester, the company provides a hybrid working model post-probation, ensuring a healthy work-life balance alongside competitive working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - UK in Alcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Seco Tools. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend or family member to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and stay calm under pressure. Share specific examples from your past experiences where you successfully juggled different responsibilities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application via the Seco Tools intranet. It’s the best way to ensure your application gets seen by the right people, and it shows you're serious about joining our team.
We think you need these skills to ace Customer Service Specialist - UK in Alcester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about delivering outstanding experiences!
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your problem-solving abilities and teamwork experience, as these are key to succeeding in this role. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the instructions on the job listing!
How to prepare for a job interview at Sandvik Group
✨Know the Company Inside Out
Before your interview, take some time to research Seco Tools. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight how you solved problems, managed multiple tasks, and maintained a positive attitude under pressure. This will demonstrate that you have the skills they’re looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows that you’re engaged and eager to learn more about how you can contribute to their success.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer’s questions and comments. Respond thoughtfully and ensure you address their points directly. This will help you build rapport and demonstrate your communication skills.
