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- Tasks: Deliver exceptional customer service and support throughout the customer journey.
- Company: Join Seco Tools, a global leader in advanced metal cutting solutions.
- Benefits: Collaborative culture, career growth, and a supportive team environment.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Dynamic role with opportunities to innovate and improve processes.
The predicted salary is between 21600 - 36000 £ per year.
Seco Tools is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.
In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up‑to‑date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow‑up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service.
- Proactive, organised, and able to manage multiple tasks at once.
- Calm under pressure and skilled at problem‑solving.
- Detail‑oriented with strong administrative accuracy.
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:
- Winning Together – we take the lead with a collaborative spirit and succeed as a team.
- Curiosity – we explore, challenge and innovate to shape the future.
- Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
- Customer Focus – we listen, create, adapt and deliver – always close to our customers.
With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.
Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID: R0088249. Deadline: Friday 13th March 2026.
Customer Service Specialist in Alcester employer: Sandvik Group
Contact Detail:
Sandvik Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Alcester
✨Tip Number 1
Network like a pro! Reach out to current employees at Seco Tools on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Specialist role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or tricky situations, as this will show your problem-solving skills and calmness under pressure.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering an excellent customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Seco Tools team.
We think you need these skills to ace Customer Service Specialist in Alcester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about delivering outstanding experiences!
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your problem-solving abilities and your experience with managing multiple tasks. This shows us that you understand what we're looking for in a Customer Service Specialist.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sandvik Group
✨Know the Company Inside Out
Before your interview, take some time to research Seco Tools. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Service Specialist, you'll need to demonstrate your ability to handle challenges. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your proactive approach and problem-solving skills.
✨Practice Your Communication Style
Since the role requires confident communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and answering potential questions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer service strategies, or how they measure success in this role. This shows that you're engaged and serious about contributing to their customer-focused culture.