Customer Relationship Manager

Are you a confident, people-focused sales professional with a passion for delivering exceptional customer experiences? At Sandstone Care, we’re looking for a Customer Relationship Manager to join our welcoming team at our new luxury care home in Old Malton, North Yorkshire, providing outstanding residential, nursing, and dementia care. In this pivotal role, you’ll be the first point of contact for prospective residents and their families, guiding them through every step of the admissions journey with empathy, professionalism, and warmth. Working closely with the Home Manager and our central Marketing team, you’ll play a key role in driving private occupancy growth and building trusted relationships within the local community. What you’ll do Lead the admissions journey – Be the trusted first point of contact for prospective residents and their families, offering guidance, reassurance, and a seamless experience from initial enquiry to move‑in. Showcase our home with pride – Deliver engaging, personalised tours that highlight our exceptional care, beautiful facilities, and vibrant community life. Drive occupancy growth – Collaborate with the Home Manager to implement proven sales strategies and ensure every opportunity is maximised. Build meaningful connections – Develop strong relationships with local professionals, referral partners, and community groups to generate new enquiries and strengthen our reputation. Champion local outreach – Support and lead marketing initiatives, events, and networking activities that raise awareness and build trust within the local area. Use data to drive success – Monitor enquiry trends and conversion rates to identify opportunities for improvement and inform strategic decisions. Collaborate creatively – Work closely with our central marketing team to deliver impactful campaigns and memorable events that reflect the heart of our home. Qualifications Minimum 2 years of experience in sales or relationship management, ideally in health