At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and store profitability.
- Company: Join the iconic Marks & Spencer brand with a focus on teamwork and excellence.
- Benefits: Enjoy competitive salary, discounts, increasing holidays, and a bonus scheme.
- Other info: Great opportunities for personal and professional growth in a supportive environment.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: 2+ years of managerial experience in a customer-facing role required.
The predicted salary is between 29700 - 36300 £ per year.
Store Manager - Marks & Spencer
Department
Marks & Spencer
Employment Type
Permanent - Full Time
Location
- Jersey
- Description
- ** Please make sure you have the correct Right to Work Permissions **
- To operate a by successfully maximising profitability, providing high levels of customer service and developing a strong motivated team of colleagues.
- To correctly use systems and procedures to control financial aspects of the business associated with achieving set budgets.
- To comply with the terms of all relevant Health and Safety legislation and our Statement of Corporate Principles, to provide and maintain a healthy and safe working environment
Key Responsibilities
- Manage Health and Safety, Food Handling, Hygiene, Security, Emergency Systems and the Sale of Age Restricted Goods, according to relevant law and Company policy
- Control the replenishment, merchandising and quality of goods to ensure that statutory standards are achieved
- Ensure that all handling of stock or monies is in accordance with policy and procedure
- Ensure that the external and internal appearance of the store is maintained to a high standard at all times
- To gain an informed knowledge of the products offered in your store to assist customer queries where appropriate
- Manage, train and develop staff to ensure that they are appropriately motivated to carry out their responsibilities safely and to the required standard
- Review and appraise the performance of your team members to achieve consistently high standards and encourage personal and professional development
- Disciplinary decisions up to verbal warning for reporting colleagues
- Daily trading operating decisions
- Ensure that the store team provides a high level of customer service at all times, giving guidance and feedback to maintain the standards
- Delegate effectively and actively encourage other members of the management team
- Maintain effective and open communication with colleagues at all times
- To maximise the store’s profitability by careful control of store budgets and the use of monthly management accounts.
This involves tight control and monitoring of all store controllable costs along with achieving turnover budgets
- To correctly manage the reconciliation of all cash / non cash, escalating any anomalies for investigation
- To maximise performance of the store by offering the best range available through regular consultation with your Line Manager/Buying Office.
- To ensure that targets for sales, availability and stock loss are achieved
- Operate systems to maximise efficiency and minimise losses. Implement new and existing policy and procedures as directed in order to meet the needs of the business
- Safeguard assets with particular regard to Stock Control, utilising all supportive data and systems
- Maintain accurate written records, and written communication via back office systems
- Remove ‘waste’ and damaged stock from the sales floor and complete required paperwork
- Use commercial documentation to access information relating to your department
- Maintain high standards of sales floor and till point hygiene
- Maintain accurate and up to date stock file and probe problem areas
- Ensure that the highest standards in food handling & hygiene are maintained at all times
- Undertake stock taking duties for the department
- Adhere to Health & Safety regulations and maintain a safe working environment
- Ensure that ticketing including shelf-edge tickets, additive tickets and nut tickets are correctly displayed at all times
- Watch out for theft, fraudulent methods of payment and deceitful purchases
- Carry out due diligence checks
- As necessary, work out of role in order to meet customer needs
Skills, Knowledge and Expertise
- Current First Aid at Work Certificate (Essential)
- Intermediate Food Hygiene certificate (Essential)
- Intermediate Certificate in Wines, Spirits and Alcoholic Beverages
- Minimum 2 years managerial experience, in customer facing / retail role
- Proven experience of effectively managing a team
- Be able to demonstrate good business acumen and accurate written communication
- Proven financial aptitude
Benefits
- Competitive Salary
- Discount card for all our brands with a secondary card holder.
- Holidays increasing with length of service
- Opt in Contributory Pension Scheme
- Bonus Scheme
- #J-18808-Ljbffr
Store Manager - Marks & Spencer employer: SandpiperCI Limited
Marks & Spencer is an exceptional employer, offering a vibrant work culture in Jersey that prioritises employee development and customer satisfaction. With competitive salaries, a generous discount card, and increasing holiday allowances based on service length, we foster a supportive environment where team members can thrive and grow professionally while contributing to a well-respected brand.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Marks & Spencer
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SandpiperCI Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SandpiperCI Limited!
We think you need these skills to ace Store Manager - Marks & Spencer
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SandpiperCI Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SandpiperCI Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SandpiperCI Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SandpiperCI Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
