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- Tasks: Manage customer orders, support training, and resolve service issues in a dynamic team.
- Company: Join Sandoz, a global leader in sustainable medicines, shaping the future of healthcare.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, and 24 days leave.
- Why this job: Be part of a collaborative culture that values diversity and personal growth.
- Qualifications: Experience in order processing and customer service in a fast-paced environment is essential.
- Other info: This is a temporary role for one year with opportunities for learning and development.
The predicted salary is between 28800 - 43200 £ per year.
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. The purpose of the role is to manage the end-to-end Orders to cash process in the customer service team, to support, assist and deputise for the Customer Service Manager.
Key Responsibilities:
- Support and assist in training for other members of the Customer service team.
- Apply vetting procedures and audit controls, ensuring compliance with trading terms and credit checks.
- Process orders, invoices and invoice queries, using computerised and manual systems as appropriate.
- Communicate with logistics providers to ensure that all service and control requirements are met.
- Resolve service and product complaints accurately and speedily to customers' satisfaction.
- Communicate stock shortfall information on specific orders to customers and associated Sales Managers.
- Assist finance in identifying late payments and progress these with customers, involving Accounts Receivable until payment is received.
- Process daily shipped reports to monitor the Order Book and ensure timely delivery of orders.
- Ensure all standard and agreed non-standard service requirements are met.
Experience Required:
- Experience of order processing and customer services within a busy, fast moving, pressurised sales environment.
- Ability to meet monthly sales targets via direct customer order processing and delivery monitoring.
- Experience of stock monitoring and stock control per customer account.
- Data entry demonstrating both excellent speed and accuracy.
- Knowledge of computerised order processing/invoicing systems.
Benefits:
- Competitive salary
- Annual bonus
- Pension scheme
- Health insurance
- 24 days annual leave
- Flexible working arrangements
- Employee recognition scheme
- Learning and development opportunities
This is a temporary fixed term role for one year. With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Customer Training and Support Executive employer: Sandoz UK & Ireland
Contact Detail:
Sandoz UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training and Support Executive
✨Tip Number 1
Familiarise yourself with the order processing systems commonly used in customer service roles. Understanding how these systems work will give you an edge during interviews, as you'll be able to discuss your experience and knowledge confidently.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints and queries. Being able to demonstrate your ability to resolve issues effectively will show that you're a strong candidate for the Customer Training and Support Executive role.
✨Tip Number 3
Network with current or former employees of Sandoz to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to meet sales targets and manage customer accounts. Being ready to share specific instances where you've excelled in similar environments will make you stand out during interviews.
We think you need these skills to ace Customer Training and Support Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Training and Support Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in order processing, customer service, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your ability to manage customer service processes and meet sales targets, as well as your commitment to diversity and inclusion.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Sandoz UK & Ireland
✨Understand the Orders to Cash Process
Familiarise yourself with the end-to-end Orders to Cash process, as this is a key responsibility of the role. Be prepared to discuss how you have managed similar processes in previous positions and any challenges you faced.
✨Showcase Your Customer Service Skills
Highlight your experience in customer service, especially in handling complaints and ensuring customer satisfaction. Prepare examples of how you've resolved issues quickly and effectively in a fast-paced environment.
✨Demonstrate Data Entry Proficiency
Since data entry accuracy is crucial for this role, be ready to discuss your experience with computerised order processing systems. You might even want to mention specific software you are familiar with and how you ensure accuracy in your work.
✨Emphasise Team Collaboration
This position involves working closely with various teams, including logistics and finance. Be prepared to share examples of how you've successfully collaborated with others to achieve common goals, particularly in a high-pressure setting.
