At a Glance
- Tasks: Lead the Aftersales team to maximise sales and ensure top-notch customer service.
- Company: Join a dynamic automotive company focused on delivering exceptional brand experiences.
- Benefits: Enjoy a company car, pension scheme, employee discounts, and more!
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Make a real impact in a leadership role while driving customer satisfaction.
- Qualifications: Experience in aftersales leadership and a passion for customer service.
The predicted salary is between 38250 - 46750 £ per year.
An opportunity has arisen to join us as an Aftersales Manager at our Sandown Guildford site. The purpose of the role is to ensure the smooth running of the Service Department on a day to day basis, to maximise sales and profit opportunities and to deliver the brand experience. The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that brand standards are met and legal regulations are complied with.
Main Duties and Responsibilities:
- Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
- Lead and motivate the After Sales team taking steps to create a professional and customer focussed environment.
- To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPIs, taking corrective measures and actions as deemed necessary.
- Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met.
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
- Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place.
- Ensure Company HR policies are followed correctly.
- Ensure that area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance etc.
- Ensure that steps are taken to provide a safe working processes are followed and provision of H&S legislation is complied with.
To be successful in this role, you will have:
- Previous experience within an Aftersales leadership position, ideally as an Aftersales Manager.
- Excellent leadership and people management skills.
- Experience managing KPIs, budgets, and departmental performance.
- A passion for delivering exceptional customer service.
- Strong organisational and communication skills.
- A full UK Driving Licence.
- The ideal candidate will have previous experience as a Service Manager, in an Aftersales Department.
Hours: Monday-Friday: 08:00-18:00 Total Hours: 45 hours per week
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay
After Sales Manager in Woking employer: Sandown Group
At Sandown Guildford, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and opportunities for advancement within the automotive industry. Located in a vibrant community, we provide a dynamic work environment where your contributions are recognised and rewarded, making it a fulfilling place to build your career as a Vehicle Systems Technician.
