At a Glance
- Tasks: Join our sales team to provide top-notch customer service and build lasting relationships.
- Company: Mercedes-Benz of Poole, a leading dealership with a focus on customer satisfaction.
- Benefits: Enjoy casual dress, company events, discounts, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Be part of a dynamic team where your communication skills can shine and make a difference.
- Qualifications: Friendly attitude, strong communication skills, and a passion for customer service.
The predicted salary is between 24930 - 28551 £ per year.
We are looking for Customer Service Executives to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - dealerships. The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships during the ownership of their vehicle. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.
Responsibilities:
- Handle calls which meet both the minimum contact rates and proud of every call evaluation standards
- Maximise all sales opportunities
- Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
- Ensure customer and vehicle details are updated accurately, on all calls
- Ensure all bookings are taken efficiently and all necessary data is accurately input during calls
- Respond to Customer enquiries via email and live online chats
- Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
- Present a positive image of the company and the services we offer at all times
- Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions
- Take ownership of any customer issues and concerns
- Maintain working knowledge of all promotions and ensure that these are presented to the customer clearly and concisely
- Handle any initial customer complaints and pass to Team Leader as appropriate
Key Skills:
- Friendly, with a professional personal manner and committed to providing first class customer service
- Must be a self-starter, who is ambitious and target driven
- Professional telephone manner with exemplary communication skills
- Self-motivated; uses initiative to work with minimal supervision
- Team player
- Strong objection handling skills
- Organised and systematic approach to work
- Maths & English GCSE or equivalent
Hours of Work:
Monday to Friday working a shift between the hours of 08.00 - 18.30 with 1 hour unpaid lunch break. Saturday: working between 08.30 - 17.00 with 1 hour unpaid lunch break. Or 08.00-13.00 or 09.00-14.00 rota (half-day is at overtime rate). A 5 day week will be worked on a rota. Total hours 37.5 per week. Saturdays to be worked on a rota basis.
Salary: Basic: £24,930.87 per annum OTE: £28,551
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Customer Service Executive in Waterlooville employer: Sandown Group
As a Trade Parts Advisor at our prestigious Mercedes-Benz dealership, you will thrive in a dynamic and supportive work environment that values teamwork and excellence. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to a brand synonymous with quality and innovation. Join us in a location that not only boasts a vibrant community but also provides a unique chance to be part of a leading automotive brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Waterlooville
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sandown Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sandown Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Waterlooville
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sandown Group:Your cover letter is your chance to shine! Tell us why you want to work at Sandown Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sandown Group!
How to prepare for a job interview at Sandown Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
