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- Tasks: Deliver exceptional customer service and manage vehicle repairs efficiently.
- Company: Join the prestigious Mercedes-Benz team in Salisbury.
- Benefits: Competitive pay, professional development, and a dynamic work environment.
- Other info: Work Monday to Friday with occasional Saturday shifts for extra earnings.
- Why this job: Be the face of luxury automotive service and make customers' experiences unforgettable.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Salisbury. The Service Advisor is responsible for every aspect of a customer's after-sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub-contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Hours of work: Monday to Friday (with one hour unpaid lunch) with late per week. Saturdays 08.00 - 14.00 on a rota basis paid as additional hours.
Service Advisor in Swindon employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Swindon
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Salisbury, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play scenarios with friends or family to get comfortable discussing customer needs and providing solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Mercedes-Benz of Salisbury.
We think you need these skills to ace Service Advisor in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to meet customer needs, especially in a fast-paced environment like the automotive industry.
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've successfully managed multiple tasks or projects. We love seeing candidates who can juggle responsibilities while keeping everything organised and accurate.
Familiarise Yourself with Kerridge: If you have experience using the Kerridge DMS, mention it! If not, do a bit of research on it. Showing that you're proactive about learning the systems we use will definitely impress us.
Dress to Impress: Remember, we’re all about the Mercedes brand, so make sure your application reflects professionalism. Whether it’s your CV layout or your cover letter tone, keep it sharp and polished. And don’t forget to apply through our website!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show that you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer experience, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and how you’ve effectively communicated with them in previous roles.
✨Dress to Impress
As a representative of the Mercedes brand, your appearance matters. Make sure you’re immaculately dressed for the interview. This not only shows respect for the company but also reflects your understanding of the brand's values and standards.
✨Ask Smart Questions
Prepare some insightful questions about the team dynamics, workshop performance goals, or how they measure customer satisfaction. This shows that you’re genuinely interested in the role and helps you gauge if the company is the right fit for you.