At a Glance
- Tasks: Lead the Aftersales team to maximise sales and ensure top-notch customer service.
- Company: Join a reputable automotive company with a focus on excellence.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and professional development.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in management and a passion for customer service.
Aftersales Manager Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. - Sandown Guildford An opportunity has arisen to join us as an Aftersales Manager at our Sandown Guildford site. The purpose of the role is to ensure the smooth running of the Service Department on a day to day basis, to maximise sales and profit opportunities and to deliver the brand experience. The role of the Aftersales Manager is to develop aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that brand standards are met and legal regulations are complied with. Main Duties and Responsibilities: Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget. Lead and motivate the After Sales team taking steps to create a professional and customer focussed environment. To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI's, taking corrective measures and actions as deemed necessary. Monitoring compliance with all statutory regulations and ensuring brand quality and service standards are being met. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity. Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place. Ensure Company HR policies are followed correctly. Ensure that area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance etc. Ensure that steps are taken to provide a safe working processes are followed and provision of H
Locations
After Sales Manager in Surrey, Surrey employer: Sandown Group
At Sandown Guildford, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and opportunities for advancement within the automotive industry. Located in a vibrant community, we provide a dynamic work environment where your contributions are recognised and rewarded, making it a fulfilling place to build your career as a Vehicle Systems Technician.
