At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repairs efficiently.
- Company: Join a leading automotive brand with a focus on excellence.
- Benefits: Competitive salary, performance bonuses, and career growth opportunities.
- Other info: Work in a professional setting with a supportive team.
- Why this job: Be the face of customer satisfaction in a dynamic automotive environment.
- Qualifications: Experience in the automotive industry and strong organisational skills required.
The predicted salary is between 29000 - 35000 £ per year.
An opportunity has arisen to join us as a Service Advisor at our Sandown Van Centre in Poole. The Service Advisor is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 5 (C) or above.
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Hours of work: Wk 1: Monday to Friday (with one hour unpaid lunch) Wk 2: Monday to Friday (with one hour unpaid lunch) Saturdays on a rota basis paid as additional hours.
Basic £29,000, OTE £35,000
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Application question(s): How many years experience do you have in the motor industry?
Experience: service advisor: 1 year (required)
Licence/Certification: Driving Licence (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Service Advisor employer: Sandown Group
Join our dynamic team at the Sandown Van Centre in Poole, where we prioritise a customer-centric approach and foster a collaborative work environment. As a Service Advisor, you'll benefit from competitive pay, ongoing training, and opportunities for career advancement within the automotive industry, all while working in a professional setting that reflects the prestigious Mercedes brand.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk in for an interview, you can show them you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to nail down how to handle different customer scenarios with confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Service Advisor role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Sandown Van Centre.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:As a Service Advisor, your ability to connect with customers is key. Make sure to highlight any previous experience where you’ve gone above and beyond to meet customer needs. We want to see how you can bring that friendly, professional touch to our team!
Be Detail-Oriented:Attention to detail is crucial in this role. When filling out your application, ensure all your information is accurate and complete. We appreciate candidates who take the time to double-check their work, just like we do with our customers' vehicles!
Know Your Stuff:Familiarise yourself with the automotive industry and the Kerridge system if you can. Mention any relevant experience or knowledge in your application. We love candidates who are proactive and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer experience, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and provide excellent service. This will demonstrate that you understand the importance of customer satisfaction in this position.
✨Dress to Impress
As a Service Advisor, you'll be representing a prestigious brand. Make sure you dress immaculately for the interview. A smart appearance not only reflects well on you but also shows that you take the role seriously and understand the brand's values.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This could include inquiries about the team dynamics, the types of vehicles you’ll be working with, or how success is measured in the position. Asking questions shows your genuine interest and helps you assess if the company is the right fit for you.
