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- Tasks: Join us as a Parts Advisor and build relationships with customers while managing parts orders.
- Company: Mercedes-Benz of Poole, a prestigious brand in the automotive industry.
- Benefits: Enjoy a company pension, employee discounts, life insurance, and a cycle to work scheme.
- Other info: Work Monday to Friday with occasional Saturday shifts; excellent career growth opportunities await.
- Why this job: Be part of a luxury brand and enhance your customer service skills in a dynamic environment.
- Qualifications: Experience in motor trade after sales is a plus; full driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
An opportunity has arisen to join us as a Parts Advisor at Mercedes-Benz of Poole. The successful candidate will be responsible for developing all areas of our Parts business.
Main Duties:
- Developing and maintaining professional relationships with all customers to gain new and repeat business.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other dealerships and arrange for delivery or pass order to stock control for orders to be raised.
- Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensure that the image and levels of customer service within the department is in line with company standards.
- Make sure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holder's immediate supervisor.
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the brand experience is delivered to all contacts at all times.
Experience of working in a Motor Trade After Sales environment is desirable. Applicants will be expected to be immaculately attired as is befitting the brand and must hold a full Driving Licence.
Working Hours:
Monday to Friday 08:00 - 17:30 with one hour unpaid break (total 42.5 hours). Saturdays worked on a rota basis 08:00 - 14:00.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Store discount
Parts Advisor - Poole employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Poole
✨Tip Number 1
Network like a pro! Reach out to people in the motor trade, especially those who work at Mercedes-Benz or similar dealerships. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your knowledge! When you get an interview, be ready to discuss parts, customer service, and how you can enhance the brand experience. We want to see your passion for the industry and how you can contribute to our team.
✨Tip Number 3
Dress to impress! As a Parts Advisor, you'll represent the Mercedes-Benz brand, so make sure you look sharp for interviews. It shows you take the role seriously and understand the importance of professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Mercedes-Benz of Poole. Don’t miss out!
We think you need these skills to ace Parts Advisor - Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service and the motor trade, as well as your ability to handle orders and stock management.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the automotive industry and your understanding of the importance of customer relationships. Use this space to showcase your personality and why you’d be a great fit for our team.
Showcase Your Skills: Don’t forget to mention any specific skills that align with the job description, like your ability to manage complaints effectively or your experience with stock control. We love candidates who can demonstrate their problem-solving abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet!
How to prepare for a job interview at Sandown Group
✨Know Your Parts
Familiarise yourself with the parts and services offered by Mercedes-Benz. Understand the common customer queries and how to address them. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Dress to Impress
Since the job requires immaculate attire, make sure you dress smartly for the interview. A polished appearance reflects your understanding of the brand's standards and shows that you take the opportunity seriously.
✨Practice Customer Scenarios
Prepare for potential customer interaction scenarios. Think about how you would handle specific situations, such as dealing with complaints or advising on parts. This will help you demonstrate your problem-solving skills and customer service focus during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the parts business. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.