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- Tasks: Deliver exceptional customer service and manage vehicle repairs efficiently.
- Company: Join the dynamic team at Sandown Van Centre in Poole.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Work in a fast-paced environment with opportunities for professional development.
- Why this job: Be the face of our brand and make a difference in customer experiences.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Advisor at our Sandown Van Centre in Poole. The Service Advisor is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Hours of work:
Wk 1: 07.00- 17.00 Monday to Friday (with one hour unpaid lunch)
Wk 2: 08.30- 18.30 Monday to Friday (with one hour unpaid lunch)
Saturdays 08.00
Service Advisor - Poole Van Centre in Newtown employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Poole Van Centre in Newtown
✨Tip Number 1
Get to know the company! Research Poole Van Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be interacting with customers daily. Role-play scenarios with friends or family to get comfortable discussing vehicle needs and providing solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and potentially a foot in the door at Poole Van Centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Poole Van Centre.
We think you need these skills to ace Service Advisor - Poole Van Centre in Newtown
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in the automotive industry. We want to see how you’ve gone above and beyond to meet customer needs and ensure their satisfaction.
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've successfully managed tasks that required precision. We love seeing candidates who can keep everything organised and on track!
Familiarise Yourself with Kerridge: If you have experience using the Kerridge DMS, mention it! If not, do a bit of research and show us that you're eager to learn. We appreciate candidates who take the initiative to understand the tools we use.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer experience, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and provide excellent service. This will demonstrate that you understand the importance of customer satisfaction in this position.
✨Dress to Impress
As a representative of the Mercedes brand, your appearance matters. Make sure you’re immaculately dressed for the interview. This not only shows respect for the company but also reflects your understanding of the professional standards expected in the role.
✨Ask Smart Questions
Prepare some insightful questions about the role and the company. This could be about their approach to customer service or how they measure workshop performance. Asking thoughtful questions shows your genuine interest in the position and helps you assess if it’s the right fit for you.