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- Tasks: Lead a team to enhance customer service and maximise workshop efficiency.
- Company: Join Sandown Newbury, a leader in automotive service excellence.
- Benefits: Competitive salary, generous leave, pension scheme, and employee discounts.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Experience as a Service Team Manager and a valid driving licence required.
The predicted salary is between 36154 - 38028 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Sandown Newbury. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager.
Hours of Work:
Monday - Friday 08.00 - 18.00 (1 hour unpaid break) (One day per week with an 18:30 finish on a rota basis). Saturday 08.00 - 13.00 working on a rota basis will also be a requirement of the role, to be paid as extra hours. Total: 45.5 hours per week.
OTE: £36,154.56 - £38,028.84
Benefits:
- Accredited Mercedes-Benz training
- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eyecare Vouchers
- Cycle to work scheme
- £400 Employee referral scheme
- Life Assurance Policy
- Staff Discounts MOTs and Repair
- Staff Retail Purchase Scheme
Job Types: Full-time, Permanent
Ability to commute/relocate: Newbury RG14 2BX: reliably commute or plan to relocate before starting work (required)
Experience: vehicle service advisor: 1 year (required)
Licence/Certification: Driving Licence (required)
Work authorisation: United Kingdom (required)
Locations
SERVICE ADVISOR ~ CUSTOMER SERVICE in Newbury, Somerset employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Newbury, Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sandown Newbury. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience as a Service Team Manager aligns with the role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've exceeded customer expectations in the past. This is key for a Service Advisor role, so make sure to highlight your successes!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Newbury, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant after-sales experience. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've exceeded customer expectations in the past. We love a good story that showcases your skills!
Show Your Passion for Customer Service: In your application, let your passion for customer service shine through. We’re looking for someone who genuinely cares about providing an excellent after-sales experience. Tell us what motivates you to go above and beyond for customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of after-sales services and customer service best practices. Familiarise yourself with the specific services offered by the company and be ready to discuss how you can contribute to maximising workshop profitability.
✨Showcase Your Experience
Highlight your previous experience as a Service Team Manager or in a similar role. Be prepared to share specific examples of how you've successfully managed customer expectations, scheduled orders, and worked with a team to achieve performance goals.
✨Customer-Centric Mindset
Demonstrate your commitment to providing excellent customer service. Think of scenarios where you went above and beyond for a customer and be ready to discuss how you would handle difficult situations while keeping the customer's needs at the forefront.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about the team's dynamics or how success is measured in the role.