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- Tasks: Lead a team to enhance customer service and maximise workshop efficiency.
- Company: Join a reputable automotive retailer with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, generous leave, and exclusive staff discounts.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in after-sales and service management is essential.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Sandown Newbury. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager.
Hours of Work:
Monday - Friday 08.00 - 18.00 (1 hour unpaid break) (One day per week with an 18:30 finish on a rota basis). Saturday 08.00 - 13.00 working on a rota basis will also be a requirement of the role, to be paid as extra hours. Total hours 45.5 per week.
Benefits:
- Accredited Mercedes-Benz training
- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eyecare Vouchers
- Cycle to work scheme £400
- Employee referral scheme
- Life Assurance Policy
- Staff Discounts MOTs and Repair
- Staff Retail Purchase Scheme
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
Locations
Service Advisor in Newbury, Somerset employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Newbury, Somerset
✨Tip Number 1
Get to know the company! Research Sandown Newbury and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Team Manager, you'll be dealing with customers daily. Role-play scenarios with friends or family to get comfortable discussing vehicle needs and upselling services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Sandown Newbury team. Don’t miss out!
We think you need these skills to ace Service Advisor in Newbury, Somerset
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your experience in providing excellent customer service. We want to see how you’ve gone above and beyond to meet customer needs, just like we do at StudySmarter!
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. We love numbers and examples that demonstrate how you maximised workshop profitability or improved customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Sandown Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Team Manager role. Familiarise yourself with the key responsibilities, such as maximising workshop profitability and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
As a Service Team Manager, you'll be interacting with customers regularly. Prepare examples from your past experience where you've gone above and beyond to meet customer needs. Highlight your ability to communicate effectively and keep customers informed about their vehicle status.
✨Demonstrate Team Leadership
The role requires working closely with the workshop team. Be ready to discuss your leadership style and how you've successfully managed teams in the past. Share specific instances where you motivated your team to achieve high performance and meet targets.
✨Prepare for Technical Questions
Since the job involves understanding technical information and using manufacturers' systems, brush up on relevant automotive knowledge. Be prepared to discuss how you've handled technical issues in previous roles and how you ensure accurate invoicing and repair orders.