Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer after-sales experience and maximise workshop profitability.
- Company: Join a leading automotive retailer with a focus on customer satisfaction.
- Benefits: Competitive salary, generous leave, pension scheme, and staff discounts.
- Other info: Dynamic role with opportunities for professional growth and accredited training.
- Why this job: Be the face of customer care and make a real difference in their experience.
- Qualifications: Experience as a Service Team Manager and a valid driving licence required.
The predicted salary is between 36154 - 38028 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Sandown Newbury. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager.
Hours of Work:
Monday - Friday 08.00 - 18.00 (1 hour unpaid break) (One day per week with an 18:30 finish on a rota basis). Saturday 08.00 - 13.00 working on a rota basis will also be a requirement of the role, to be paid as extra hours. Total: 45.5 hours per week.
OTE: £36,154.56 - £38,028.84
Benefits:
- Accredited Mercedes-Benz training
- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eyecare Vouchers
- Cycle to work scheme
- £400 Employee referral scheme
- Life Assurance Policy
- Staff Discounts MOTs and Repair
- Staff Retail Purchase Scheme
Job Types: Full-time, Permanent
Ability to commute/relocate: Newbury RG14 2BX: reliably commute or plan to relocate before starting work (required)
Experience: vehicle service advisor: 1 year (required)
Licence/Certification: Driving Licence (required)
Work authorisation: United Kingdom (required)
Locations
Service Administrator - Customer Care in Newbury, Somerset employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Newbury, Somerset
✨Tip Number 1
Get to know the company! Research Sandown Newbury and understand their values and customer care approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about maximising customer satisfaction, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Sandown Newbury team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Administrator - Customer Care in Newbury, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in after-sales environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your previous roles have prepared you for this position. Let us know what excites you about working with us at Sandown Newbury.
Showcase Your Customer Service Skills: In your application, emphasise your ability to communicate effectively with customers. Share examples of how you've exceeded customer expectations in the past. We love candidates who can keep our customers informed and satisfied!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sandown Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role and its responsibilities. Familiarise yourself with the key duties mentioned in the job description, such as customer interaction, workshop scheduling, and after-sales services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about maximising customer satisfaction, be prepared to share specific examples of how you've excelled in customer care in previous positions. Think of situations where you went above and beyond for a customer or resolved a tricky issue effectively. This will highlight your ability to meet and exceed customer expectations.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on any relevant automotive knowledge and be ready to discuss it. You might be asked about vehicle servicing processes or how to handle warranty documentation. Showing that you can navigate these topics confidently will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure customer satisfaction. This not only shows your interest in the role but also gives you valuable insights into the company culture and expectations.