At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle after-sales experiences.
- Company: Join the prestigious Mercedes-Benz team in Salisbury.
- Benefits: Competitive pay, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a renowned automotive company.
- Why this job: Be part of a luxury brand and enhance customer satisfaction daily.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 25000 - 30000 € per year.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Salisbury. The Service Advisor is responsible for every aspect of a customer's after-sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub-contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Hours of work: Monday to Friday (with one hour unpaid lunch) with late finish at 18.30 per week. Saturdays 08.00-14.00 on a rota basis paid as additional hours.
Service Advisor in Milford employer: Sandown Group
At Mercedes-Benz of Salisbury, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Service Advisors can thrive. With a strong focus on employee development and a commitment to customer satisfaction, we provide comprehensive training and growth opportunities within the prestigious automotive industry. Our supportive team culture, combined with competitive benefits and a prime location, makes us an attractive choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Milford
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Salisbury, their values, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to nail down how to handle different customer scenarios and keep that friendly vibe going.
✨Tip Number 3
Dress to impress! Remember, you're representing the prestigious Mercedes brand. Make sure your outfit is smart and professional, so you make a great first impression right from the get-go.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Mercedes-Benz of Salisbury.
We think you need these skills to ace Service Advisor in Milford
Some tips for your application 🫡
Show Your Customer Service Skills:As a Service Advisor, your ability to connect with customers is key. Make sure to highlight any previous experience where you've gone above and beyond to meet customer needs. We want to see how you can bring that friendly, professional vibe to our team!
Be Detail-Oriented:Attention to detail is crucial in this role. When writing your application, mention specific examples of how you've successfully managed tasks that required precision and organisation. We love seeing candidates who take pride in their work!
Familiarise Yourself with Kerridge:Since knowledge of the Kerridge automotive computer system is essential, if you have experience with it, shout about it! If not, consider mentioning your willingness to learn and adapt quickly. We appreciate candidates who are eager to grow with us.
Dress to Impress:First impressions matter, even in your written application! Make sure your CV and cover letter are polished and professional. We’re looking for someone who embodies the Mercedes brand, so let that shine through in your application!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer experience, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and provide excellent service. This will demonstrate that you understand the importance of customer satisfaction in this position.
✨Dress to Impress
As a representative of the Mercedes brand, your appearance matters. Dress smartly and professionally for the interview. This not only shows respect for the company but also reflects your understanding of the brand's values and standards.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values. Questions about how the workshop team collaborates or what success looks like in this role can be great conversation starters.
