At a Glance
- Tasks: Manage parts orders, provide customer advice, and ensure timely dispatch.
- Company: Join the Sandown Group, a leading retailer of premium automotive brands.
- Benefits: Competitive salary, company pension, employee discounts, and life insurance.
- Other info: Enjoy company events and a supportive work culture focused on growth.
- Why this job: Be part of a dynamic team delivering exceptional customer service in the automotive industry.
- Qualifications: Experience in a main dealer parts environment and familiarity with Kerridge.
The predicted salary is between 31000 - 34000 £ per year.
Sandown Group operates successful Mercedes-Benz, OMODA, JAECOO and Chery retailers and service centres across the South of England. An opportunity has arisen to join our Trade Parts Team in Basingstoke based at our hub at Hart House. The main purpose of the role is to receive all parts orders from a number of sources and ensure that they are accurately interpreted and promptly picked and despatched for trade customers and internal transfers.
Main Duties:
- Receive all parts orders, interpreting customer requirements and give advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Develop and maintain professional relationships with all customers to gain new and repeat business.
- Locate unavailable items from other retailers and arrange for delivery or pass order to stock control for orders to be raised.
- Ensure that all orders for despatch match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensure that the image and levels of customer service within the department is in line with company standards.
- Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the immediate supervisor.
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.
- Assist as required in warehouse duties such as goods in, picking and locating stock.
Key Skills/Attributes Required:
- Experience of working in a Main Dealer Parts environment.
- Experience using Kerridge.
- Experience of working in a Motor Trade Parts environment is desirable.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand.
Basic Salary: £31,000 with an OTE of £34,000.
Working Hours: Monday - Friday 07:00 - 17:00 with one hour unpaid break (total 45 hours).
Benefits: Company events, Company pension, Cycle to work scheme, Employee discount, Life insurance, Referral programme, Sick pay, Store discount.
Trade Parts Advisor in London employer: Sandown Group
As a Trade Parts Advisor at our prestigious Mercedes-Benz dealership, you will thrive in a dynamic and supportive work environment that values teamwork and excellence. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to a brand synonymous with quality and innovation. Join us in a location that not only boasts a vibrant community but also provides a unique chance to be part of a leading automotive brand.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Parts Advisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sandown Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sandown Group!
We think you need these skills to ace Trade Parts Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sandown Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sandown Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sandown Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sandown Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
