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- Tasks: Deliver exceptional customer service and manage vehicle after-sales experiences.
- Company: Join the prestigious Mercedes-Benz of Epsom team.
- Benefits: Competitive pay, overtime opportunities, and a professional work environment.
- Other info: Dynamic role with potential for career advancement in the automotive industry.
- Why this job: Be part of a luxury brand and enhance customer satisfaction daily.
- Qualifications: Experience in automotive customer service and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Epsom. The Service Advisor is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with a 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
SERVICE ADVISOR ~ CUSTOMER SERVICE in Guildford employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Guildford
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Epsom and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Service Advisor. Think about how you'd handle customer queries or complaints, and be ready to demonstrate your problem-solving abilities in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Mercedes-Benz of Epsom. Don’t miss out on this opportunity!
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Guildford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in the automotive industry. We want to see how you've gone above and beyond to meet customer needs and ensure satisfaction.
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've successfully managed tasks that require precision. We love seeing candidates who can keep everything organised and accurate!
Familiarise Yourself with Kerridge: If you have experience using the Kerridge DMS, mention it! If not, do a bit of research to understand how it works. We appreciate candidates who take the initiative to learn about the tools we use.
Dress to Impress: Remember, we’re all about the Mercedes brand, so make sure your application reflects professionalism. A polished presentation in your written application shows us you understand the importance of being immaculately attired.
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to Mercedes-Benz. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss technical aspects confidently will impress your interviewers.
✨Customer-Centric Mindset
Since the role revolves around customer service, think about examples from your past experiences where you exceeded customer expectations. Prepare to share these stories during the interview to showcase your ability to understand and anticipate customer needs.
✨Dress to Impress
As a Service Advisor, you'll represent the Mercedes brand, so make sure you dress immaculately for the interview. A smart appearance not only shows respect for the company but also reflects your understanding of the role's requirements.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating how you would handle specific scenarios related to customer service and workshop management. This will help you feel more confident and prepared on the day.