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- Tasks: Lead a team to deliver exceptional customer service and maximise workshop efficiency.
- Company: Join the prestigious Mercedes-Benz family at Epsom.
- Benefits: Competitive pay, overtime opportunities, and a professional work environment.
- Other info: Dynamic role with potential for career advancement in a renowned company.
- Why this job: Be part of a luxury brand and enhance customer experiences in the automotive industry.
- Qualifications: Experience in automotive service roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 5 (C) or above.
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
Hours of work: 08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with a 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Service Advisor in Guildford employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Epsom, their values, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Service Team Manager role and be ready to share specific examples from your past.
✨Tip Number 3
Dress to impress! Since you'll be representing the Mercedes brand, make sure you look sharp and professional. First impressions count, so put in the effort to show you're serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond to meet customer needs in previous roles, especially in the automotive industry.
Highlight Relevant Experience: Make sure to emphasise any experience you have in similar roles, particularly with after-sales services. If you've worked with systems like Kerridge, mention it! We want to know how your background aligns with what we're looking for.
Be Detail-Oriented: Attention to detail is key in this role. As you write your application, double-check for any typos or errors. A polished application shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer satisfaction, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and how you’ve effectively communicated with them in previous roles.
✨Dress to Impress
As a representative of the Mercedes brand, your appearance matters. Dress immaculately for the interview to reflect the professionalism expected in the role. This shows you understand the importance of brand image and are serious about the position.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, workshop performance goals, or how they measure customer satisfaction. This not only shows your interest in the role but also gives you insight into whether this is the right fit for you.