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- Tasks: Deliver exceptional customer service and manage vehicle repairs efficiently.
- Company: Join the prestigious Mercedes-Benz team in Epsom.
- Benefits: Competitive pay, overtime opportunities, and a professional work environment.
- Other info: Opportunity for growth in a dynamic and supportive team.
- Why this job: Be part of a luxury brand and enhance customer experiences daily.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Epsom. The Service Advisor is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
Hours of work: 08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with an 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Service Administrator/Customer Service in Guildford employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator/Customer Service in Guildford
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Epsom, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Service Advisor. Think about how you'd handle customer queries or complaints, and be ready to demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Dress to impress! Since you'll be representing the Mercedes brand, make sure you look sharp for your interview. First impressions matter, so show them you take the role seriously by being immaculately attired.
We think you need these skills to ace Service Administrator/Customer Service in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in customer service and any relevant automotive background. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've exceeded customer expectations in the past, as this aligns with what we value at StudySmarter.
Show Off Your Attention to Detail: Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your ability to anticipate customer needs and exceed their expectations. This will demonstrate that you understand the importance of customer satisfaction in this position.
✨Dress to Impress
As you’ll be representing the Mercedes brand, make sure you dress immaculately for the interview. A smart appearance not only shows respect for the company but also reflects your understanding of the brand's values. It’s all about making a great first impression!
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. This could be about the team dynamics, the workshop's performance goals, or how they measure customer satisfaction. Asking questions shows your genuine interest in the role and helps you gauge if the company is the right fit for you.