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- Tasks: Deliver exceptional customer service and manage vehicle repairs efficiently.
- Company: Join the prestigious Mercedes-Benz team in Epsom.
- Benefits: Competitive pay, overtime opportunities, and a professional work environment.
- Other info: Dress to impress and enjoy a dynamic work schedule.
- Why this job: Be part of a luxury brand and enhance customer experiences daily.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Epsom. The Service Advisor is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with an 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Service Administrator - Customer Care in Guildford employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Guildford
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Epsom and understand their values and customer care approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about maximising customer satisfaction, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! As you'll be representing the prestigious Mercedes brand, make sure you look immaculate for your interview. First impressions matter, so show them you can embody their professional image right from the start.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you more personally. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Service Administrator - Customer Care in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in customer care and any relevant automotive industry background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Mercedes-Benz of Epsom. Keep it friendly and professional, just like we are!
Show Off Your Attention to Detail: Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to keep things in order!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to customer care and after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully managed customer expectations in previous roles. Think about times when you went above and beyond to ensure customer satisfaction. This is key for a Service Administrator, so be ready to share those stories!
✨Dress to Impress
Since this role is with a prestigious brand like Mercedes-Benz, make sure you dress immaculately for the interview. First impressions matter, and looking professional will reflect your understanding of the brand's values and standards.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.