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- Tasks: Manage customer service experiences and maximise workshop efficiency at Mercedes-Benz of Epsom.
- Company: Join the prestigious Mercedes-Benz team in a dynamic automotive environment.
- Benefits: Competitive salary, overtime pay, and a professional working atmosphere.
- Other info: Opportunity for career growth in a well-respected company.
- Why this job: Be part of a luxury brand and enhance customer satisfaction while developing your skills.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for sub contracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full driving Licence.
Hours of work:
08:00 - 18:00 Monday to Friday (with one hour unpaid lunch) (one day per week with a 18:30 finish). Total hours per week: 45.5. Saturdays 08:00-14:00 on a rota basis will be required and be paid as overtime.
Locations
Service Administrator - Customer Care in Guildford, Surrey employer: Sandown Group
Contact Detail:
Sandown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Guildford, Surrey
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Epsom, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since the role is all about maximising customer satisfaction, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress to impress! Remember, you’re applying for a position that represents a luxury brand. Make sure you look sharp and professional during any interviews or meetings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Administrator - Customer Care in Guildford, Surrey
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, just like you'll be doing as a Service Administrator.
Be Detail-Oriented: Since attention to detail is key for this role, give examples of how you've successfully managed tasks that required precision. We love seeing candidates who can keep everything organised and accurate!
Familiarise Yourself with Kerridge: If you have experience with the Kerridge DMS, mention it! If not, do a bit of research and show us you're eager to learn. We appreciate candidates who take the initiative to understand the tools we use.
Dress to Impress: Remember, first impressions count! Even though this is a written application, convey your professionalism through your language and presentation. We’re all about that Mercedes brand image, so let’s see it shine through your application!
How to prepare for a job interview at Sandown Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer care, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and exceed their expectations. This will demonstrate that you understand the importance of customer satisfaction in this position.
✨Dress to Impress
As you’ll be representing the Mercedes brand, make sure you dress immaculately for the interview. A smart appearance not only shows respect for the company but also reflects your understanding of the brand's values. It’s all about making a great first impression!
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the team dynamics, the challenges they face in customer care, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.